Aroub Habib

Built and maintained relationships with VIP guests, corporate clients, and
partners to drive repeat business and long-term loyalty
Identified opportunities to upsell hotel services, rooms, and experiences,
contributing to increased revenue per guest
Supported sales initiatives by assisting with corporate accounts, group
bookings, and high-value client requests
Handled guest concerns and service recovery with a proactive
approach, turning issues into opportunities to strengthen client
relationships

Managed and closed high-volume sales pipelines in the
financial sector, consistently exceeding monthly targets.
Built and maintained strong client relationships, resulting in
high client retention rates.
Collaborated with internal teams to ensure smooth onboarding
and customer satisfaction.

Training and development of reservation agents
Remained up to date with all promotions
Understanding rate structure and applying rate management
Ensuring all incoming are answered as per company standard