محمد صبحا

• Support day to day activities in light of the Travel Expense and travel approval principles, ensuring accurate reflection within the
Travel Management System for all staff
• Drives and supports a culture of long-term saving on travel and visa costs
• Tracking and upwards reporting of all savings made within the travel team
• Works with Travel Operations Lead to drive cost efficiencies in processes
• Monitors and records LPOs and invoices
• Responsible for day-to-day delivery of travel support activities including offline / multi leg and out of policy bookings and
approval
• Provide first level response on travel queries and escalates complex requests to the Travel Operations Lead
• Monitor external service provision by vendors and flags service issues to the Travel Operations Lead as appropriate
• Completes reviews and audits of rates displayed within the firms online booking system (KDS) and highlights errors or anomalies
to the Travel Operations Lead as appropriate
• Input of visa application data onto computer systems and assist with application retrievals, monitor the application status and
searches
• Offer professional and up to date visa advice on rules and regulation mainly to the Middle East countries
• Monitors out of policy expense bookings and highlights to the Travel Operations Lead as appropriate
• Promotes and monitors compliance to the firms travel booking policy
• Educates and advertises the travel booking processes and procedures to travelers
• Supports the Business Resilience travel approval process
• Provides on the job training for employees on the use of the firms online booking system (KDS)
• Delivering timely performance with energy and taking responsibility and accountability for quality outcomes.

• Tax Compliant Invoice Collection: Contact hotels within 5 working days after each employees checkout to obtain tax-compliant
invoices for all business stays.
• Appropriate follow up action taken for delayed invoices as relevant
• Monitor Tracker Data: Regularly update and maintain our internal tracking system to stay current with employee hotel stays and
expenditure data
• Reporting: Generate and provide reports based on collected invoice data, ensuring accuracy and timeliness
• Communication: Collaborate with hotels and team members, both through online booking tools and direct communication, to
secure required invoices
• Dashboard Proficiency: Utilise dashboard tools and online hotel booking platforms efficiently to track and manage reservations
and invoices
• Documentation: Maintain well-organized records of all invoices and related communications
• Coordinating with PwC Finance Team: Coordinate and work closely with the PwC finance team to ensure tax-compliant invoices
are booked and payments are processed on time to payment provider card companies.
• Hotel Relationship Management: Cultivate and maintain positive relationships with all hotels, particularly their back-office teams,
to ensure the timely collection of invoices
• Collaboration with Travel Management Company: Work in conjunction with our travel management company and payment
providers, such as Conferma Snap tools, to monitor data and secure invoices on time
• Process Improvement: Identify and recommend process improvements to enhance efficiency and effectiveness in invoice collection

• Evaluate online content in conjunction with relevant policies and procedures
• Process and review accounts that have been flagged for review due to having potentially sensitive content to ensure that there are
no policy violations
• Visually navigate and review images, videos, accounts and text- based content through published policies, procedures and
regulatory requirements while dealing with highly sensitive and explicit content on daily basis
• Escalate violations of client policies using internal tools when needed
• Achieve monthly KPIs including productivity as part of daily workflow

• Provide high quality customer service to clients contacting the call centre
• Answer all incoming requests and address customer issues in a timely manner
• Re-direct requests following company procedure and log all necessary interaction information
• Follow company procedures when handling incoming and outgoing interactions with the authority to resolve and close issues
• Escalate issues or unresolved queries to the Team Leader or Supervisor as directed

• Assist with communications activities in an assigned areas, such as case consultations, the information centre and public affairs
• Assist in providing efficient and effective case consultation services for individuals who appear in-person at Resettlement Support
Centre (RSC) MENA by providing accurate, clear and courteous information to individuals during case consultations
• Provide information to individuals through the RSC MENA information centre, ensuring that all communication undertaken by
phone, email, through websites and in person is efficient, effective and courteous
• Assist in verifying that the information provided by the RSC MENA information centre is up to date, relevant and accessible to all
persons, including to at-risk individuals, and that the staff members providing the information are adequately trained
• In close coordination with supervisors assist with activities related to public affairs, including assisting with producing and
distributing materials for individuals served by RSC MENA, RSC management, IOM, partners and donors such as print, audio,
visual and online materials
• Update Worldwide Refugee Admission Program System (WRAPS) database as needed with communications-related content
• Undertake quality checks of communications-related data in WRAPS and communications tools such as email systems
• Proactively bring to the attention of supervisors communications-related backlogs or related issues
• Provide regular reports on the work being accomplished to the Project Focal Point, Communications, and/or supervisors and team
members
• Undertake duty travel as needed to participate in meetings or trainings

• Answer incoming calls and transfer calls to concerned officers and/or take messages and provide specific information while
maintaining confidentiality
• Enquiries covered a variety of protection issues including UNHCR’s registration, protection and resettlement policies such as
status of individual cases requiring cross-referencing the UNHCR database
• Receive and transmit verbal and written messages to appropriate officers/Units and ensure the proper follow-up mechanism is put
into action
• Record incoming and outgoing telephone calls, log of all calls received, update operational database and generate reports
• Draft correspondence relating to individual cases for dissemination
• Assist in conducting Home Visits and ATM card distributions when requested to support the Cash Based Intervention Unit on a
rotational basis with other Help Line Staff

• Examine purchase requests to ensure compliance and liaise with stakeholders
• Prepare quotation requests and tenders, produce bid-tabulations from tenders and prepare purchase orders for approval
• Dispatch approved purchase orders, and follow-up with the delivery of ordered commodities and services
• Assist in managing Property, Plant and Equipment (PPE) effectively according to UNHCR rules and regulations including
registration and marking of new PPE, physical verification of PPE, preparation of agreements, preparation of disposal forms and
assist with the disposal of PPE
• Produce standard asset management reports and other asset information periodically and when requested
• Maintain accurate data in all relevant business systems including compiling statistical information on supply chain related matters
to assist in decision making
• Identify and assess vendors based on their capability for delivering commodities and services while maintaining vendor and item
master databases

• Create and maintain shipments and purchase orders in the operational database in coordination with delivery teams and vendors
• Liaise with suppliers on the readiness of goods depending on agreed delivery schedules and maintain a list of readily available
items including estimated weights and dimensions
• Request shipping quotes and coordinate deliveries and related details including estimated weights, dimensions, shipment values
and descriptions of goods
• Prepare labels and packing lists for shipments