Arpa Khoshian

-Responsible for handling all Air and Sea freight Import shipments.
-Communicating with different shipping companies to recieve the best quote and
book a container or shipments.
-Coordination of all aspects of the arrival of shipments including air Freight and
ocean Freight.
-Issuing import letters of credit and arrange payments to foreign suppliers.
-Liasing closely with vendors and banks to assure the compliance of letter of credit
with the international standard and terms .
-Following up with suppliers on all aspects of shipment's procedure from loading the
containers until reciept of original documents at the bank.
-Perform other related accounting duties as required by finance department like
-reconciliation of foreign suppliers' accounts at the end of fiscal year.

-Negotiate with shipping companies and assign the best forwarder for booking
container.

-Clarify customers ‘complaints, determine the cause of the problem, select and
explain the best solution, expedite adjustment and follow up to ensure resolution.
- Interacting with customers over the phone in professional manner making
customers feel valued, welcomed and accepted
-Respond promptly to customers inquires
-Provide pricing and delivery information

-Request spare part quotes as directed from appropriate suppliers.
-Identify preferred vendor and contact to make sure that items are shipped and
delivered on date promised.
-Maintain records of purchases, shipments, damaged goods and other related items.
-Providing quotations and following up with clients.
-Preparing weekly and monthly reports for technicians’ activities.