Arrence Ivan Garcia

Provides administrative support functions to the account managers, and management. Provides the best professional, high-level customer service for the customers of their organization. Assists in developing customer service standards, policies and procedures for the organization.

o Responsible for Customer orders and inquiries for Hallmark, The Toy Store & My Toy Store.
o Administers the E-commerce program or the company’s online shopping site (i.e. www.mytoystore.com).
o Monitors delivery for Customer orders.
o Keeps an up to date list of stocks from suppliers and merchandizers.
o Updates the data base for online items (i.e. toys).
o Assists Marketing Manager for advertising and promotions.
o Organizing events at The Toy Store shops (competitions, Brand visits, Movie events, etc.)
o Submits monthly sales report from the E-commerce program.

o Manages the Product Specialists Team (Philippines site) for Dodo Australia (Telecom).
o Maintains an excellent Customer Service Review from clients and Company Superiors.
o Attends to customer disputes such as billing, account changes, usages and minor technical problems.
o Conducts product and skills training for new hires.
o Handled High Priority Customer Accounts in Australia.
o Specialized in Telephone, Mobile phone and Internet products of the campaign.

o Senior Customer Service Representative for T-Mobile USA and T-Mobile UK.
o Handles inquiries such as Account Changes, Bill inquiries, Service Management, etc.
o Performs minor trouble shooting procedures on customer’s mobile phones.
o Conducts side by side coaching to team members and trainees.
o Manages and maintains the Team’s monthly scores
o Assists Team Manager in conducting product training updates for the team and new hires.

o Establishes, updates, and maintains unit’s files, inventories and records.
o Implements and maintains data management systems, as required.
o Conducts monthly inventories to main refinery and outlet shops.
o Researches information, compiles statistics, and gathers various data; prepares special and/or one-time reports, summaries, or replies to inquiries, selecting relevant data from a variety of sources.
o Receives and dispatches stock from refinery to stores and other warehouses.