Agile Project Manager
IBM
Total years of experience :12 years, 10 Months
• 12+ years of IT experience.
• 8+ years of Banking Industry Experience
• 2+ years of managing Big Data and Analytics project as a PMO.
• 3+ years’ experience in Project Coordination, Project Management, Team Management, Task Management, Team Management.
• 6+ years’ experience as an Application Consultant.
• 9+ years’ experience in enterprise Asset Management. Well versed with technical and functional knowledge of entire modules like Asset, PM, Work Order, Purchasing, Maintenance & Repair, Database Configuration, Workflow Designer, Inventory etc.
• 3+ years’ experience in IT Service Management; experienced in designing and optimization of processes including Change Management, Service Request Management, Incident Management and Problem Management using ITIL best practices.
• Experienced consultant for delivering variety of projects including Big Data Warehouse & Analytics, Service Desk, Enterprise Collaborations, MRO and Information Security projects in Telco, Oil & Gas, Transportation and Banking industries.
• 9+ years' experience in areas of Maximo configuration including security, BIRT Report, Application Designer, CRONS, Conditional Expressions, Notifications, and Escalations.
• Experience in EAM Development, design and configuration using tools such as Application Designer, Database Configuration and Workflow Designer.
• Excellent technical, analytical, and problem-solving skills with the ability to adapt to new technologies.
• Highly organized, detailed oriented, result-oriented, efficient and skilled in identifying and troubleshooting problem and providing workable solutions.
• Demonstrated excellent communication, interpersonal and leadership skills across all organization levels.
• Ability to function well individually or as a team member in a high-pressure environment.
IBM WebSphere Portal - Enterprise Portal Solution
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IBM Connections; A social networking platform for the employees
IBM Forms; Analyzed the Account Opening Process in collaboration with CAO department and automating the entire process thus making a paper less environment. Also, designed the Credit Proposal process automation on predefined workflows using Forms.
IBM Portal; An Enterprise portal where all the recent updates of the firm are highlighted so as to keep employees updated. Departmental portals will also be developed.
IBM QRadar SIEM - Information Security
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Providing Administrative Support to Information Security Team.
Offenses investigation
Configuring Rules and Building Blocks on the basis of information security policies.
Adding Users and Roles
Configuring Log Sources; IDS/IPS, Firewalls, Cisco Core Routers, Anti-virus, Temenos-24, WebSphere, Oracle Database
Log reviews
IBM Smart Cloud Control Desk - IT Service Management
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Upgraded IBM TSRM to IBM SCCD v7.5
Developed a centralized Service Desk for Meezan Bank. Services shall include IT Services, Admin Services, Operations services and Marketing Services for the branches using ITIL best practices.
Providing administrative training to junior staff and support to the Service desk officers for IT Service Management on
Incident Management
Service Request Management
Change Management
Asset Management
Asset Discovery
Problem Management
Workflows Management
Maximo Application Designing
Database Configurations
SLA Management
BIRT Reports
Currently working on IBM Smart Cloud Control Desk v7.5
Recently upgraded IBM TSRM v7.2 to IBM SCCD v7.5
Hands on experience with self-learning skills and knowledge of the following:
• Workflow designing, testing and implementation.
• Maximo Application Designing
• Database Configurations
• Administrating Tivoli Asset Management for IT (TAMIT v7.2.x), Tivoli Asset Discovery for Distributed (TAD4D) & IBM WebSphere Application Server (v6.1.0.29 and v6.1.0.41)
• Creating and deploying Maximo EAR files.
• Creating and configuring escalations.
• Facilitate the design of Maximo application configuration and customizations to meet the business process design and application requirements.
• Preparing plan and providing end user training.
• Diagnosing and troubleshooting day to day issues.
• Updating Tivoli Patches and Tivoli Hot Fixes
• Successfully implemented KPIs in the organization.
• Implemented both response and resolution SLAs with workarounds.
• Asset Management; bulk import and export, rectifying un-certain issues. Assisting WAN and Automation department for maintaining their assets inventory in TAMIT.
• Designing BIRT Reports for Incidents and Service Requests with respect to business needs.
• Able to interact with IBM Support confidently and come up with quick solutions and workarounds.
• Able to troubleshoot minor DB2 issues.
• Supervising and training junior staff for all administrative purposes.
• Providing training to IT Service Desk staff for troubleshooting front end issues.
