أرسانيوس نبيل

• Handling inbound and outbound calls.
• Addresses customers’ queries and provides relevant information.
• Follow up the customers’ cases on regular basis.

-Building relationships with corporates
-Handling the puclic relations with the new and existing customers.
-Doing the services' price lists analysis.
-Preparing quotations for required services.
-Purchasing all the printing and manufacturing materials.
-Coordinating with the print shops.
-Setting up the new locations selected for outdoor sideboards.
-Ensure to deliver the best quality of service on time.

Handling all Clients' requests pertaining to basic banking products and services.
Managing Client's accounts and their documents requirements.
Supporting the assigned Relationship Managers with administrative tasks.
Attending all Clients' instructions e.g. (Transactions, Investments Orders, Fixed Deposits, Etc.)

 Starting From : ( January 2013 - Present )
 The job description is :
  Handling inbound and outbound calls.
 Problem analysis and solving.
 Handling the customers’ complaints on a high level.
 Identify and escalate priority issues.
 Follow up the customers cases on regular basis.
 Send electronic communication in support to clients’ inquiries.
 Research required information using available resources.
 Addresses customers’ queries and provides relevant information.
 Escalating customers’ issues.
 Inbound Floor Assistance.
 Handling internal and back office issues.
 Connecting with all the bank departments.

 Building relationship between the bank and the client.
 Offering banking facilities to all business sectors (government & non government).
 Coordinating with different business sectors to offer facilities.
 Screening documents.
 Using many systems for proceeding work.
 Handling inbound and outbound calls.
 Presenting, marketing and selling banking products.
 Searching for eligible companies and clients to expand the field of business.
 Setting and achieving sales targets.
 Performing additional tasks as needed.
 Collecting documents.
 Listing companies which are not listed in the bank lists.

Knowing clients needs and market requirements.
Presenting, marketing and selling banking products especially credit cards.
Handling incoming and outgoing calls.
Receiving documents from clients after screening the original copies.
Activating the clients treatment with the bank.
Identify and resolve client concerns.
Handling clients before and after selling.
Supporting some departments of work in the bank.
Seek out new clients to expand business.
Perform additional tasks as needed.
Setting and achieving sales targets.
Advising clients.
Taking prompt actions to achieve goals beyond requirements.
Building and maintaining positive and effective relationships as well as to value the opinion of others.
Identifying and seizing commercial opportunities.