call center executive
Al Futtaim Motors
Total years of experience :9 years, 0 Months
• Handling inbound and outbound calls.
• Addresses customers’ queries and provides relevant information.
• Follow up the customers’ cases on regular basis.
-Building relationships with corporates
-Handling the puclic relations with the new and existing customers.
-Doing the services' price lists analysis.
-Preparing quotations for required services.
-Purchasing all the printing and manufacturing materials.
-Coordinating with the print shops.
-Setting up the new locations selected for outdoor sideboards.
-Ensure to deliver the best quality of service on time.
Handling all Clients' requests pertaining to basic banking products and services.
Managing Client's accounts and their documents requirements.
Supporting the assigned Relationship Managers with administrative tasks.
Attending all Clients' instructions e.g. (Transactions, Investments Orders, Fixed Deposits, Etc.)
Starting From : ( January 2013 - Present )
The job description is :
Handling inbound and outbound calls.
Problem analysis and solving.
Handling the customers’ complaints on a high level.
Identify and escalate priority issues.
Follow up the customers cases on regular basis.
Send electronic communication in support to clients’ inquiries.
Research required information using available resources.
Addresses customers’ queries and provides relevant information.
Escalating customers’ issues.
Inbound Floor Assistance.
Handling internal and back office issues.
Connecting with all the bank departments.
Building relationship between the bank and the client.
Offering banking facilities to all business sectors (government & non government).
Coordinating with different business sectors to offer facilities.
Screening documents.
Using many systems for proceeding work.
Handling inbound and outbound calls.
Presenting, marketing and selling banking products.
Searching for eligible companies and clients to expand the field of business.
Setting and achieving sales targets.
Performing additional tasks as needed.
Collecting documents.
Listing companies which are not listed in the bank lists.
Knowing clients needs and market requirements.
Presenting, marketing and selling banking products especially credit cards.
Handling incoming and outgoing calls.
Receiving documents from clients after screening the original copies.
Activating the clients treatment with the bank.
Identify and resolve client concerns.
Handling clients before and after selling.
Supporting some departments of work in the bank.
Seek out new clients to expand business.
Perform additional tasks as needed.
Setting and achieving sales targets.
Advising clients.
Taking prompt actions to achieve goals beyond requirements.
Building and maintaining positive and effective relationships as well as to value the opinion of others.
Identifying and seizing commercial opportunities.