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arsanyous nabil, call center executive

arsanyous nabil

call center executive·Al Futtaim Motors

United Arab Emirates

Bachelor's degree, accounting

Work experience

Total years of experience: 9 years, 0 months

call center executive

January 2018 - October 2019

Al Futtaim Motors

Dubai, United Arab Emirates

January 2018 - October 2019

• Handling inbound and outbound calls.
• Addresses customers’ queries and provides relevant information.
• Follow up the customers’ cases on regular basis.

Company industry:
Motor Vehicle Passenger Transport
Job role:
Customer Service and Call Center

Co-Founder

June 2016 - December 2017

Vision Advertising

Cairo, Egypt

June 2016 - December 2017

-Building relationships with corporates
-Handling the puclic relations with the new and existing customers.
-Doing the services' price lists analysis.
-Preparing quotations for required services.
-Purchasing all the printing and manufacturing materials.
-Coordinating with the print shops.
-Setting up the new locations selected for outdoor sideboards.
-Ensure to deliver the best quality of service on time.

Company industry:
Advertising
Job role:
Marketing and PR

Assistant Banker

June 2015 - December 2015

Emirates NBD

Dubai, United Arab Emirates

June 2015 - December 2015

Handling all Clients' requests pertaining to basic banking products and services.
Managing Client's accounts and their documents requirements.
Supporting the assigned Relationship Managers with administrative tasks.
Attending all Clients' instructions e.g. (Transactions, Investments Orders, Fixed Deposits, Etc.)

Company industry:
Financial Services
Job role:
Banking

Escalation Desk Officer

January 2013 - May 2015

Emirates NBD

Dubai, United Arab Emirates

January 2013 - May 2015

 Starting From : ( January 2013 - Present )
 The job description is :
  Handling inbound and outbound calls.
 Problem analysis and solving.
 Handling the customers’ complaints on a high level.
 Identify and escalate priority issues.
 Follow up the customers cases on regular basis.
 Send electronic communication in support to clients’ inquiries.
 Research required information using available resources.
 Addresses customers’ queries and provides relevant information.
 Escalating customers’ issues.
 Inbound Floor Assistance.
 Handling internal and back office issues.
 Connecting with all the bank departments.

Company industry:
Banking
Job role:
Customer Service and Call Center

Relationship Officer

June 2012 - December 2012

Mashreq Bank

Dubai, United Arab Emirates

June 2012 - December 2012

 Building relationship between the bank and the client.
 Offering banking facilities to all business sectors (government & non government).
 Coordinating with different business sectors to offer facilities.
 Screening documents.
 Using many systems for proceeding work.
 Handling inbound and outbound calls.
 Presenting, marketing and selling banking products.
 Searching for eligible companies and clients to expand the field of business.
 Setting and achieving sales targets.
 Performing additional tasks as needed.
 Collecting documents.
 Listing companies which are not listed in the bank lists.

Company industry:
Banking
Job role:
Sales

sales representative

May 2010 - April 2012

barclays bank egypt

Cairo, Egypt

May 2010 - April 2012

Knowing clients needs and market requirements.
Presenting, marketing and selling banking products especially credit cards.
Handling incoming and outgoing calls.
Receiving documents from clients after screening the original copies.
Activating the clients treatment with the bank.
Identify and resolve client concerns.
Handling clients before and after selling.
Supporting some departments of work in the bank.
Seek out new clients to expand business.
Perform additional tasks as needed.
Setting and achieving sales targets.
Advising clients.
Taking prompt actions to achieve goals beyond requirements.
Building and maintaining positive and effective relationships as well as to value the opinion of others.
Identifying and seizing commercial opportunities.

Company industry:
Banking
Job role:
Sales

Education

cairo university

September 2009

September 2009

Bachelor's degree, accounting

Egypt

Skills

Business Transactions
Expert
Business Transactions
Expert
Presentation Skills
Expert
Presentation Skills
Expert
Operation
Expert
Operation
Expert
Bank Relationship Management
Expert
Bank Relationship Management
Expert
Maintaining Business Relationships
Expert
Maintaining Business Relationships
Expert
presentation
Expert
presentation
Expert
communication
Expert
communication
Expert
Marketing and Negotiation Skills
Expert
Marketing and Negotiation Skills
Expert
Coordinating and Organizing skills
Expert
Coordinating and Organizing skills
Expert
Flexibility and Punctuality
Expert
Flexibility and Punctuality
Expert
Business Transactions
Expert
Business Transactions
Expert
Presentation Skills
Expert
Presentation Skills
Expert
Operation
Expert
Operation
Expert
Bank Relationship Management
Expert
Bank Relationship Management
Expert
Maintaining Business Relationships
Expert
Maintaining Business Relationships
Expert

Languages

English
Expert