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Arsetess Banci, Administrator

Arsetess Banci

Administrator·Mace Macro International Ltd.

United Arab Emirates

Higher diploma, Computer Secretarial Science

Work experience

Total years of experience: 11 years, 7 months

Administrator

April 2019 - Present

Mace Macro International Ltd.

Dubai, United Arab Emirates

April 2019 - Present

• Issued online training courses thru Ihasco and Bristish Safety system for all employees.
• Managed office and pantry inventory levels, ensuring adequate supplies were available.
• Maintained personnel records and updated internal databases to support document management.
• Established an organized filing system that streamlined document retrieval and reduced misplaced files.
• Reviewed record in YellowJacket and EcoOnline systems such as Periodic Statistic, Inspections, Audits, Users, Clients and User permissions.
• Assumed receptionist duties during the vacation of the Receptionist to sustain operational continuity.
• Checked all the standard documents every month if updated or overdue for review.
• Managed and recorded petty cash fund transactions.
• Answered phone promptly and directed incoming calls to the team.
• Scheduled internal audits for all accounts.
• Requested access for the staff from Enhesa.
• Prepared monthly report of HSE Legal Register from Enhesa
• Monitored the expiry date of HSE equipment for calibration.

Company industry:
Facilities & Property Management

Administrator / Receptionist / Facilities Coordinator

April 2019 - December 2025

Macro Middle East Limited.,

Dubai, United Arab Emirates Hybrid

April 2019 - December 2025

• Provide general administrative support to office staff and management.
• Handle filing, scanning, photocopying and document organization.
• Greet and welcome guests in a friendly and professional manner.
• Assist in managing incoming and outgoing emails and correspondence.
• Maintain office and pantry inventory and ensure adequate supplies were available.
• Manage and record petty cash fund transactions.
• Answer phone promptly and direct incoming calls to the team.
• Organize and schedule meetings and appointments.
• Assist in maintaining office records and updating internal databases.
• Coordinate courier services and document deliveries.
• Issue online training courses thru Ihasco and Bristish Safety system for all employees.
• Maintain personnel records and updated internal databases to support document management.
• Produce and distribute correspondence, memos, letters faxes and forms.
• Check all the standard documents every month if updated or overdue for review.
• Monitor the expiry date of HSE equipment for calibration.
• Coordinate daily cleaning schedules and ensure hygiene standards are met.
• Liaise with cleaning contractor, landscaping contractor, parking contractor and security contractor with the issue reports and performance.
• Daily routine checking within the areas and ensure that all the staff are in proper uniform and presentable.
• Coordinate with the security team to manage access control and visitor logs.
• Oversee waste segregation, recycling and disposal process.
• Ensure all areas in the building are properly clean.
• Maintain accurate records of facility operations, maintenance schedules and inventory.

Company industry:
Facilities & Property Management

Receptionist (Reliever)

March 2018 - May 2018

The Offices, One Central DWTC

Dubai, United Arab Emirates

March 2018 - May 2018

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Collected visitors ID upon entry inn exchange of badge.
• Addresses tenant requests and complaints, taking necessary action.
• Maintained a safe and clean reception area by adhering to regulations.

Company industry:
Other Business Support Services

Receptionist (Reliever)

March 2018 - May 2018

Macro Middle East Ltd. project The Offices,

Dubai, United Arab Emirates

March 2018 - May 2018

• Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Respond to inquiries from callers seeking information.
• Resolve customer problems and complaints.
• Confirm appointments, communicated with clients, and updated client records.
• Collect visitors ID upon entry inn exchange of badge.
• Addresses tenant requests and complaints, taking necessary action.
• Maintain a safe and clean reception area by adhering to regulations.

Company industry:
Facilities & Property Management
Job role:
Secretarial

Data Collection Officer (Temporary Contract)

October 2017 - February 2018

Johnson and Johnson Middle East, Dubai

Dubai, United Arab Emirates

October 2017 - February 2018

• Enhanced data accuracy by diligently reviewing and validating collected information such as VAT number.
• Streamlined data collection processes for increased efficiency and improved data quality.
• Sources supplier contact details online to facilitate smooth communication.
• Collaborated with team members to design and implement data collection strategies, resulting in comprehensive datasets.
• Maintained confidentiality while adhering to data protection policy.
• Ensured precise data entry for reliable data access.

Company industry:
Administration Support Services

Admin Assistant (Reliever)

May 2017 - July 2017

Terra Petromar Minerals DMCC

Dubai, United Arab Emirates

May 2017 - July 2017

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Managed and recorded petty cash fund transactions.
• Received payments thru cash or cheques from customers.
• Provided administrative support, including mailing, scanning for management.

Company industry:
Construction & Building

Admin Assistant / Receptionist (Reliever)

May 2017 - July 2017

Terra Petromar Minerals DMCC,

Dubai, United Arab Emirates

May 2017 - July 2017

• Answer multi-line phone system, route calls, delivering messages to staff and greeting visitors.
• Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promote a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improve document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Receive payments thru cash or cheques from the customers.
• Provide administrative support, including mailing, scanning, photocopying for management.
• Manage and record petty cash transactions
• Prepare submittal reports to the clients.
• Monitor pantry and office supplies.
• Prepare the documents for renewal such as vehicle license, office rental contracts etc.

Company industry:
Hardware & Building Materials

Receptionist / Admin Assistant (Temporary Contract)

January 2017 - April 2017

Dubai International Financial Centre

Dubai, United Arab Emirates

January 2017 - April 2017

• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Managed multiple tasks and met time-sensitive deadlines.
• Corresponded with clients through email, telephone, or postal mail.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Maintained confidentiality of information regarding clients and company.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Maintained visitor log for entering and leaving facility for security purposes.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Company industry:
Other Business Support Services

Receptionist

January 2017 - April 2017

Dubai International Financial Centre,

Dubai, United Arab Emirates

January 2017 - April 2017

• Answer phone promptly and directed incoming calls to correct offices.
• Keep reception area clean and neat to give visitors positive first impression.
• Maintain a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Manage multiple tasks and met time-sensitive deadlines.
• Correspond with clients through email, telephone, or postal mail.
• Enhance customer satisfaction by promptly addressing inquiries and providing accurate information.
• Maintain confidentiality of information regarding clients and company.
• Support office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Maintain visitor log for entering and leaving facility for security purposes.
• Provide administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Company industry:
Financial Services
Job role:
Customer Service and Call Center

Client Service Clerk / Admin Assistant

July 2012 - August 2015

Science Horizons and Technical Supplies Est.

Dubai, United Arab Emirates

July 2012 - August 2015

• Handled returns and exchanges professionally, ensuring customer satisfaction while adhering to company policies.
• Closed work out orders by accepting payments, issuing receipts, and filing documents.
• Greeted customers warmly upon arrival, creating a welcoming atmosphere that encouraged store patronage.
• Reduced customer complaints by effectively addressing and resolving issues as they arose.
• Delivered prompt service to prioritize customer needs.
• Promptly responded to inquiries and requests from prospective customers.
• Assisted in inventory management, ensuring accurate stock levels and replenishment of products.
• Delivered exceptional service with strong interpersonal skills, fostering long-term relationships with repeat customers.

Company industry:
Other Business Support Services

Client Service Clerk / Admin Assistant

July 2012 - August 2015

Science Horizons and Technical Supplies,

Dubai, United Arab Emirates

July 2012 - August 2015

• Handle returns and exchanges professionally, ensuring customer satisfaction while adhering to company policies.
• Close work out orders by accepting payments, issuing receipts, and filing documents.
• Greet customers warmly upon arrival, creating a welcoming atmosphere that encouraged store patronage.
• Reduce customer complaints by effectively addressing and resolving issues as they arose.
• Deliver prompt service to prioritize customer needs.
• Promptly responded to inquiries and requests from prospective customers.
• Assist in inventory management, ensuring accurate stock levels and replenishment of products.
• Deliver exceptional service with strong interpersonal skills, fostering long-term relationships with repeat customers.
• Search new suppliers in google to compare the price,
• Receive incoming calls and forward to the team.
• Manage incoming and outgoing mail correspondence.
• Prepare quotations and orders for customers.

Company industry:
Medical & Healthcare Equipment

Education

Pateros Technological College

May 1998

May 1998

Higher diploma, Computer Secretarial Science

Philippines

Skills

Hardwork
Expert
Hardwork
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Punctuality
Expert
Punctuality
Expert
Interpersonal Skills
Expert
Interpersonal Skills
Expert
Sales Ability
Expert
Sales Ability
Expert
MS Outlook
Intermediate
MS Outlook
Intermediate
MS Word
Intermediate
MS Word
Intermediate
MS Excel
Intermediate
MS Excel
Intermediate
MS Powerpoint
Intermediate
MS Powerpoint
Intermediate
Hardwork
Expert
Hardwork
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Punctuality
Expert
Punctuality
Expert
Interpersonal Skills
Expert
Interpersonal Skills
Expert
Sales Ability
Expert
Sales Ability
Expert
COMPLIANCE RISK
Intermediate
COMPLIANCE RISK
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
DATA INTEGRITY
Intermediate
DATA INTEGRITY
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OFFICE ADMINISTRATION
Intermediate
OFFICE ADMINISTRATION
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Administrative
Intermediate
Administrative
Intermediate
Administration
Intermediate
Administration
Intermediate

Languages

Japanese

Beginner

English

Intermediate

Training and Certifications

Certifications
Equality-Diversity-Inclusion
May 2025 - May 2027
Show credentials

Hobbies and interests

Traveling

Built relationships with people from various backgrounds, and enhanced logistical planning abilities through couple or group travel experiences.