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Arsh Shaikh , Customer Support Executive

Arsh Shaikh

Customer Support Executive·eClerx

India

High school or equivalent, Business And Marketing

Work experience

Total years of experience: 2 years, 7 months

Customer Support Executive

April 2025 - Present

eClerx

Pune, India

April 2025 - Present

• Managed Xfinity Billing & Repair Chat Support for US customers.
• Achieved sales, upselling & retention targets consistently.
• Performed billing adjustments & cross-selling of premium services.
• Maintained 100% quality with strong customer satisfaction.

Company industry:
Financial Services

Real Estate Agent

November 2023 - April 2025

EOS Globe

Pune, India

November 2023 - April 2025

• Listed residential properties on Housing.com & 99acres (photos, pricing, features).
• Conducted cold calling, lead qualification & requirement analysis.
• Coordinated property viewings, tenant management & follow-ups.
• Handled CRM, negotiation support & secondary market processes.
• Improved listing quality & boosted lead conversion efficiency.

Company industry:
Business Process Outsourcing (BPO)

Education

Pune University

March 2023

March 2023

High school or equivalent, Business And Marketing

India

high school

January 2020

January 2020

High school or equivalent, Hsc

India

Ssc

January 2018

January 2018

High school or equivalent, State board of Maharashtra

India

Skills

AIRCRAFT LEASING
Intermediate
AIRCRAFT LEASING
Intermediate
BILLING
Intermediate
BILLING
Intermediate
COLD CALLING
Intermediate
COLD CALLING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
PRICING STRATEGIES
Intermediate
PRICING STRATEGIES
Intermediate
PROPERTY MANAGEMENT
Intermediate
PROPERTY MANAGEMENT
Intermediate
REAL ESTATE SALES
Intermediate
REAL ESTATE SALES
Intermediate
UPSELLING
Intermediate
UPSELLING
Intermediate