ASST. IT MANAGER
ALNMR ALABYAD TOURISM L.L.C
Total years of experience :18 years, 1 Months
• Assisted in managing IT infrastructure, including networks, servers, and systems
• Provided technical support to end-users, troubleshooting hardware and software issues
• Assisted in implementing and maintaining security measures to protect company data and systems
• Participated in planning and executing IT projects, such as system upgrades and migrations
• Helped manage IT vendors and service providers, ensuring service level agreements are met
• Assisted in developing and maintaining IT policies, procedures, and documentation
• Collaborated with IT team members and other departments to ensure smooth operations
• Stayed up-to-date with emerging technologies and industry trends to recommend improvements and optimizations
• Creating visually compelling and interactive dashboards using Power BI, Tableau and Excel.
• Transforming raw data into insightful reports for business decision-makers.
• Cleansing and preprocessing raw data to ensure accuracy and reliability.
• Working with large datasets and relational databases.
• Proficiency in analyzing large datasets, extracting insights, and presenting findings to stakeholders.
• Skilled in statistical analysis, data visualization, and using tools like SQL, Python, and Tableau.
• Experienced in developing data-driven strategies to improve business processes and decision-making.
• Strong communication skills and ability to collaborate efectively in cross-functional teams.
• Develop data dashboards, charts, and visual aids to support decision-making using Power Bi, Tableau and SSRS.
• Convey insights through both reports and visual presentations.
• Engaged with managers from various departments to specify data requirements for analysis projects.
• Configuring & managing windows Virtualization, VMware ESX or ESXi server
• Develop/modify existing BPM (Method / Data Directives), BAQ (Join/Sub/External) and Dashboards.
• Custom Searches (Quick and BAQ Search) using BAQ or External Queries
• Customization: Form (Advanced Personalization), Extended UD Table Maintenance & User Codes
• Extensive knowledge of SSRS Reports. Develop/modify SSRS, Crystal Report & BAQ Reports.
• Applying system & User Securities, System Support and User Support.
• New User Training / Refresher Training & providing user manuals for future use.
• Monitoring and improving system performance of Application & DB Server. Backups and Recovery.
• Data cleaning, preprocessing, organizing, conversion, creating templates, collecting & verifying data for migration.
Network Administrator:
• Installed & configured Windows Server 2008/2003/Win7/XP, Exchange Server, SQL Server, CISCO Routers, 3COM Switches, ASA CISCO Firewall & FortiGate Firewall
• Handling Exchange Server and clients Mailboxes.
• Monitoring users activities using (OS Monitor), and monitoring Servers event log file
• Daily/weekly backups of users mailboxes, Active Directory, Routers & Switches configurations
• Daily IN/OUT call reports Backup (PBX System) and ensuring telephones fax lines are working
• Installed, configured and update Symantec Antivirus on server and clients workstations. ERP(EPICOR 9) Administrator:
• Participation in implementation process to test and design ERP systems and applications.
• Monitoring and maintaining ERP systems security.
• Installing and testing new releases, system upgrades and patches.
• Designing, developing, documenting and testing reports, dashboards and customizations.
• Develop and implement Crystal reports and SQL Server reports within Epicor 9 as needed.
• Provide support for users of the Epicor 9 software and related third party products.
• Customization of ERP (Epicor) as per the company operations.
• Created LAN, installed and configured Windows Server, Active Directory, and Exchange Server.
• Managed users, groups, group policies and computers in Active Directory infrastructure.
• Installed and configured DNS, DHCP and remote access (VPN).
• Administered Exchange Server, create & managed user mailboxes and trained users with Outlook.
• Allocated network resources (Network Printers/Scanners, Digital Cameras/Multimedia Projector).
• Taking daily backups of users mailboxes/data, active directory, routers & switches configurations.
• Installed Symantec Antivirus and updated to protect from viruses
• Teaching to BSc (Computer Science) students. Introducing students with fundamental Concepts of Computer, Networking, Operating System, Database Management System and System Analysis.
• Students are made familiar with implementation, maintenance/Troubleshooting of LAN by giving them Practical experience of Workgroup Environment and Domain Based Environment.
52 %
Computer Science