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ARSLAN SIDDIQUE, Relationship Officer

ARSLAN SIDDIQUE

Relationship Officer·Smart ONE

Pakistan

Bachelor's degree, History

Work experience

Total years of experience: 8 years, 0 months

Relationship Officer

September 2024 - Present

Smart ONE

Faisalabad, Pakistan Remote

September 2024 - Present

Identify and approach potential merchants for POS machines, QR code payments, and online payment solutions.
Achieve monthly and annual merchant acquisition targets.
Conduct market visits to shops, restaurants, supermarkets, pharmacies, and other businesses.
Present and explain the benefits of the bank's merchant acquiring products.
Build and maintain strong relationships with merchants.
Collect and verify merchant documentation for onboarding.
Coordinate with operations and technical teams for merchant setup and POS installation.
Provide product demonstrations and training to merchants.
Monitor merchant transaction activity and encourage increased usage.
Resolve merchant queries and complaints in a timely manner.
Conduct competitor analysis and gather market intelligence.
Promote new campaigns, discounts, and digital payment initiatives.
Prepare daily, weekly, and monthly sales and activity reports.
Ensure compliance with bank policies, KYC, AML, and regulatory requirements.

Company industry:
Marketing

Document Controller

November 2023 - August 2024

DAR-E-ARQAM SCHOOL SYSTEM

Faisalabad, Pakistan

November 2023 - August 2024

 Develop and manage utilization of document control database system allowing for better tracking of documents, approval loops, revision identification, quality, and timely receipt for distribution.
 Created and established work instructions for document retention plans and implementation of retention vendor services.
 Responsible for ensuring circulation durations for distribution and retention cycles are tracked and monitor any deviations so they may be reported to management.
 Prepare, file, and distribute all project documentation/drawings and correspondence
 Support estimating and bid proposal teams to receive, check and validate documents regarding possible projects and job showings Receives and appropriately handles emails from clients and staff in an accurate timely manner.
 Facilitates information flow and action with coordinators

Company industry:
Administration Support Services

Relationship Officer

July 2022 - October 2023

Habib Bank Limited (Prime Hr

Faisalabad, Pakistan Remote

July 2022 - October 2023

 Deployment of POS terminals on approve Merchants
 Responsible to provide training to merchant for card acceptance (Merchant Re-Education)
 Put all the marketing material on Merchant outlets
 Responsible to provide all the document in case of charge back in time
 To provide rolls for POS Terminals
 Responsible for settlement of all un-settled batches for daily basis
 Monitor the MIS of volume on daily basis and report to his manager in case of any unusual transaction found
 Continues visits for health check of POS terminals
 To provide proper feedback to the management in case of any misconduct or fraudulent activity observed in market
 Pick up the POS from non-performing merchant to rotate on Potential one
 Responsible to grab the volume of 1.5M per POS per month
Responsible follow all instruction from Management time to time for business related decisions

Company industry:
Banking

Safety Officer

January 2015 - January 2019

ALJABER

Abu Dhabi, United Arab Emirates Remote

January 2015 - January 2019

Manager & Project Administrator.
 Coordinating with Project Client and Consultant.
 Coordinating with head office.
 Checking for all machineries and vehicles.
 Dealing with company P.R. Department.

 Providing welfare facilities in site in co-ordination with the site management.
 Investigating and reporting all the incidents and accidents.
 Dealing all the site accommodation and food.
 Dealing with site supervisors and other administrators and officers.

Company industry:
Construction & Building

Education

GOVERMENT COLLEGE OF FAISALABAD

June 2013

June 2013

Bachelor's degree, History

Pakistan

BOARD OF INTERMIDIAT

June 2008

June 2008

High school or equivalent, PHYSICAL EDUCATION

Pakistan

BOARD OF INTERMIDIATE

May 2006

May 2006

High school or equivalent, Biology

Pakistan