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Arthi RA, Desktop Support Engineer

Arthi RA

Desktop Support Engineer·anunta technology

India

Master's degree, master of computer application

Work experience

Total years of experience: 0 years, 3 months

Desktop Support Engineer

December 2025 - February 2026

anunta technology

Chennai, India

December 2025 - February 2026

Desktop Support Engineer with hands-on experience in providing Level 1 and Level 2 technical support for Windows environments. Skilled in troubleshooting hardware, software, network, printer, and user access issues. Experienced in Active Directory user management, ServiceNow ticket handling, VPN support, remote desktop troubleshooting, and SLA-based incident resolution. Strong knowledge of Windows 10/11, TCP/IP, DNS, DHCP, Microsoft Outlook, and end-user support.
Company industry:
IT Services

Education

Anna University – Anna University Of Technology Coimbatore

August 2025

August 2025

Master's degree, master of computer application

India

Skills

TCP/IP
Intermediate
TCP/IP
Intermediate
IP VPN
Intermediate
IP VPN
Intermediate
Windows Server
Intermediate
Windows Server
Intermediate
Microsoft Outlook
Intermediate
Microsoft Outlook
Intermediate
Remote Support
Intermediate
Remote Support
Intermediate
Printer Support
Intermediate
Printer Support
Intermediate
Incident Management
Intermediate
Incident Management
Intermediate
ServiceNow
Intermediate
ServiceNow
Intermediate
Active Directory
Intermediate
Active Directory
Intermediate
Helpdesk
Intermediate
Helpdesk
Intermediate

Languages

Tamil
Native Speaker
English
Expert

Training and Certifications

Certifications
python full stack
qspiders
Aug 2026