Arthi RA

Desktop Support Engineer with hands-on experience in providing Level 1 and Level 2 technical support for Windows environments. Skilled in troubleshooting hardware, software, network, printer, and user access issues. Experienced in Active Directory user management, ServiceNow ticket handling, VPN support, remote desktop troubleshooting, and SLA-based incident resolution. Strong knowledge of Windows 10/11, TCP/IP, DNS, DHCP, Microsoft Outlook, and end-user support.