Customer Service Officer, Account manager
MULTIBANK GROUP
Total years of experience :17 years, 0 Months
Oversaw client onboarding and accounts management, delivering valued support and addressing multifaceted queries and issues. Ensured seamless flow of operations during the holidays and guaranteed compliance of operations as per defined organizational regulations. Pooled resources with total departments to streamline communication and improve promotional activities regarding available products and services. Built professional rapport with various clients to educate effectual utilization of platforms, systems and trading processes.
Provide pre-sales and after-sales support to the International Sales team.
• Delivered constructive pre- and post-sales support to the international sales team and improved product acumen.
• Supported customers in the KYC procedure and provided product recommendations as per clients’ needs and interests.
Co-ordinate with customers to recommend appropriate products and services in accordance with needs. Create and foster long-term business relationships with customers to secure new and repeated business. Organise racks and shelves to maintain store visual appeal in an attractive manner. Leverage strong technical skills to execute company inventory management software in order to track stock.
• Accomplished service targets and $200K sales goals within 9 months by applying strong interpersonal communication skills and in-depth product knowledge.
• Delivered exceptional services to customers in line with requirements that resulted in enhancing client satisfaction.
• Promoted brand awareness and corporate products/services through utilisation of social media and online sources.
• Determined and implemented required changes in conjunction with managers that resulted in improving services and meeting emerging trends, while gathering customer feedback.
• Created and established a safe, clean, and secure working environment that maximised worker efficiency and promoted customer engagement.
Promoted corporate products across the targeted area aimed at securing new customers and sales. Single-handedly held overall accountabilities for opening and closing store as per needs concurrently prepared nightly bank drop for manager. Recorded and maintained the information related to sales, returns, and inventory availability.
• Gained in-depth understanding and advanced knowledge of store sales, payment policies, and security standards.
• Planned and organised training sessions for the skills enhancement of new sales associates regarding store return policies and advanced customer service techniques.
Conducted followed-ups with prospective buyers regarding incentives from builders and new developments in the surrounding area. Applied strong communication proficiencies to liaise with clients in order to determine property needs and preferences. Managed several operations, such as contracts, negotiations, purchases, and all aspects of sales.
• Achieved and exceeded client satisfaction by determining and addressing queries in a swift manner.
• Functioned as a representative for buyers and sellers of developed and undeveloped properties.
• Communicated effectively with customers, managers and co-workers through a variety of channels, including email, phone and traditional postal mail.
• Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Labeling and Placement
- Money Order Issuance
- Order Tracking
- Allocated necessary space for stock rotation
- Checked that products that were received matched suppliers invoice
- Minimized downtime and back order by effectively managing inventory levels
- Maintained receiving, warehousing, and distribution operations by developing and executing integrated, realistic and detailed project plans to allow for successful project delivery
- As supervisor, maintained warehouse staff job results by coaching, counseling, and disciplining employees; while planning, monitoring, and appraising job results