Branch Operations Manager
Satguru Travels and Tours
Total years of experience :29 years, 4 Months
Profile:
•Handling of the Corporate Branch operations
•Business Development
•Client relationship management
•Airlines and vendor relationship
•Implementing of new processes and refining existing processes
•Individual revenue and yield management
•Work force management
•Implementing new products and cross selling
•Extensive staff trainings on corporate handling on regular basis
•Control on daily operational processes and systems
•Accounts receivables and collections
Branch operations
•Business development
•Accounts receivables
•Client relationship management
•Airlines and vendor contracting
•Introduction of new processes and upgrading existing processes and systems
•Individual revenue and yield management
•Work force management
•Introduction of new products
•Staff trainings on regular basis
•Check on daily operational processes and systems
•Budgeting and cost control
•Promotion of inbound tours and MICE movements
•Promotion of outbound tours
•Promotion of Rail Europe (GSA)
•Promotion of SOTC products (GSA)
ANTA GLOBALSTAR-DUBAI
Profile:
•Managing 09 locations across UAE.
•Daily operations management and client servicing.
•Client relationship and management.
•Work force management.
•Introduction of new processes and improvement of existing process.
•Client and vendor relationship to increase P&L.
•Airline contracting to increase yields and maximise revenues.
•Individual Revenue and Yield management.
•Staff trainings and hiring.
•Product development.
•Switch Selling of multiple products
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Highlights/ Achievements Snapshots
•Consolidated ticketing services from one centralised location for 9 branches all over India.
•Automated billing and refunds through CRS as compared to manual procedure earlier on Pan India level.
•Signed a number of corporate deals with domestic airlines. Negotiated good deals from International and domestic airlines for group movements
•Handled the entire logistics for the IPL(Sahara Pune Warriors) team in the company for the first time internally.
•Signed deals with new corporate clients like Prometric, Beekman Helix, Marks & Spencer, Bausch & Lomb
•Handled the costing and logistics for large groups like 25 pax group of Sahara India Pariwar to Singapore in 2009, 450 pax dealer incentive tour of Bosch group from all over India to Goa in 2009, 250 pax group of Bausch and Lomb annual conference held in Goa in 2011 and 450 pax dealer incentive group of St.Gobain to Hongkong and Macau in June 2012.
•Implemented basic and advanced training on Amadeus CRS and installed systems even in non IATA branches for staff
Highlights/ Achievements Snapshots
•Worked at the NDTV implant, handling their complete travel arrangement.
•Ensured updating of the ticket stocks, hotel and airline vouchers as per ISO standards of the company.
•Handling of Corporates, both SME and Global.
•Handling travel business of the ITC corporate headquarters - Senior management in their Head Office in Gurgaon
CARLSON WAGONLIT TRAVELS
Highlights/ Achievements Snapshots
•Handled the Honeywell International and UOP implant in Gurgaon. Took care of all their travel related services.
•Worked at the WHO implant with IATA location. Provided travel related services to the senior staff of WHO, including the Regional Director for South East Asia, State Dignitaries, Ministers and Members of the SAARC Nations and WHO Directors from other regions. Also serviced the WHO staff worldwide and provided tickets wherever needed at cost effective rates. Assisted in airport transfers for senior dignitaries both at departures and arrivals.
ROSENBLUTH INTERNATIONAL
courses: IATA Workshop on BSP Procedures & BSP link-
courses: Marriott Product Orientation-
courses: Certificate in Basic and Advanced Automated Ticketing
courses: Certificate in Basic and Advanced Ticketing
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