Life Pharmacy
Total years of experience :6 years, 10 Months
Key Result Areas:
Associated with the higher management, obtained feedback, implemented them constantly, and gathered a broader insight
on operational standards for focusing on
Maintained a 24-hour pharmacy with an average sales of AED 35, 000 and a footfall of 300 customers per day
Generated business for the Pharmacy by implementing sales strategies like clinic visits, initiating potential tie-ups, and
ensuring the best customer service to stand ahead of the competitors
Collaborated with a total of 10 staffs for motivating, training, and coordinating with them as per the ethics of the profession,
norms of the company, and the average sales target, while ensuring excellent customer service
Maintained an optimum inventory, purchase, and expiry management ensuring availability on demand but with minimal
expiry and product loss
Reported to the Area Manager and Retail Manager about the day-to-day whereabouts of the pharmacy and other staffs
Steered the operations of a major branch of the life healthcare group at a premium locality based in Dubai
Managed inventory and expiry ensuring that optimum inventory is maintained at all times
Monitored medical insurances of all major insurance providers in GCC
Counseled patients to choose the right medicine for their indications ensuring the maximum possible medical compliance
Trained new candidates on operations and products by applying the vast knowledge about the medicines, brands and
molecules available in the country
Followed branch operation norms of DHA & Dubai Municipality, and maintained specific registers for controlled medications
Maintained high standard of customer service, SOP's, and merchandising, leading the branch to score exceptionally in DSES
and other surveys
Highlights:
Improved the business from AED 22, 000 per day to AED 35, 000 per day within a period of 6 months by providing excellent
customer service, focusing keenly on training and development of staffs, initiating tie-ups, and implementing discount cards
in the nearby community to increase traffic, regular monitoring of catchment, and developing demographic catchment plans
for marketing purposes.
Trained and developed Trainee Pharmacist (s) to emerge as Store Manager (s)
Key Result Areas:
Directed daily operations including customer service, sales, inventory control, maintenance, and staffing
Managed merchandise levels and store appearance of visual display arrangement for luxury brands
Directed all activities required in achieving store sales and targets
Designed initiatives, events, and plans for merchandising and conduct of marketing events to enhance sales of luxury items
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