Hotel Manager
New Royal Palace Hotel Apartment
Total years of experience :15 years, 1 Months
Myself and team had pre opened the 56 key hotel with a multi cuisine restaurant.
• A hotel marketing manager proposes and implements a full suite of marketing strategies to build awareness about the hotel and promote customer loyalty.
• Marketing efforts typically include print and electronic advertisements that target former guests and also attempt to attract new clientele.
• Primary responsibility as a hotel marketing manager is making sure people know about the hotel, its amenities and services.
• A good relationship with online ots.
• An effective communication skills to the customers and the cooperates.
• Keep a good relationship with all the customers.
• Meet new clients to get more business.
• Close the cal’s with a limit of discount whether the both parties can’t suffer.
• Take in charge of MOD weekly.
• Make a client survey.
• Satisfaction of guest will most important for ours.
Looking after there hotel bookings & Banqueting
• Take in charge of a duty manager.
• Coordination of external services.
• Coordination with sales and marketing as well reservations.
• Coordination with other departments.
• Guest needs will satisfy within moments of time.
• Satisfaction of guest will most important for ours.
• Take in charge of supervisor
• Take charge of quantities of guest based on purpose of visit
• Preparation of duty schedules and juniors
• Coordination of external services.
• changing bed linen and towels
• making beds, vacuuming floors
• replacing stocks of guest supplies such as shampoo and soap
• Re-stocking drinks in the mini-bar
• Ensuring the cleanliness and standard of the hotel and meet the expectations of the guests
• Greeting and welcoming the guests
• Taking orders from the guests and serving the foods.
• Setting the table with cutlery, serviettes and condiments before start of meals
• Seat the guests when they arrive, take their orders and serve food and beverages.
• Responsible in familiarizing the menu and recommend dishes, drinks and wines when taking orders
• Clear used cutlery and replace table settings when guest leave
• Serve individual portions or dishes and refill drinks when requested.
