أرونا ديباك

PRIME STAR SPORT ACADEMY LLC
• Initiated, deployed Corporate Accounting platform to combine and regularize the financial inflow and outflow with various stakeholders.
• Streamlined the financial model and fixed bugs to realign with business plan.
• Supported in syncronising Data Base through ERP platform.

SLMEA GENERAL TRADING LI-NING PRODUCT DISTRIBUTION
• Established ERP to support VAT implementation

ADVANCED CHILDS SKILL DEVELOPMENT TRAINING SCHOOL
• Set up Data Base Management Tool.

1/Operations Delivery Manager - Apr 2011 - July 2015 - CITI BANK (EMEA region)
2/Project Consultant - Aug 2015 to July 2016 - SCB BANK (MANTAS SAIL project)
Enterprise Impact:
• Successfully acquired CMMI certification for 3 assigned processes as well as 12 Kaizen Certificates during tenure with the organization
• Rated high for completing Lean Six Sigma by eliminating NVA leading to enhanced TAT and reduction in annual cost of $12000

Key Profile:
CITIBANK (Operations - Unit Manager)
• Accountable for CITIBANK UAE Corporate Funds Transfer team and CITIBANK MIDDLE EAST Centralized Compliance desk and coordinate with key stakeholders and to support functions globally to resolve reconciling items.
• Ensure existence of adequate and robust processes and controls are built to ensure compliance with banking policy thereby meeting error free processing and adhering to timelines.
• Heading Level 1 Sanctions Desk to screen as per CITI SANCTIONS policy and abide by OFAC, US Sanctions, EU Sanctions, UN Sanctions/ Territorial Sanction on Russian Banks/Latest Crimea Sanctions Enforced on Ukraine and other applicable jurisdictional Sanctions program.
• Review High value payments and Sanctions Queue /analyze sanctions to ensure that transaction is compliant with applicable regulatory requirements and adherence to internal policies/procedures.
• Assessing the Suspicious Account/ Transaction reporting & tracking open cases for effective resolution and respond to internal and external inquiries and requests for information to clarify regulatory requirements.
• Proactive risk management via formal process review and capacity plans involving SME’s and team members, active TCS Internal auditor certified in COPC, CMMI.
• Focused on optimizing costs & maintaining departmental profitability by evaluating MSA, SOP and training manual pertaining to offshore migration process.
• Perform process dip study & peer review to ensure regulatory measures are adhered and eliminate system gaps followed by recommending improvement / automation of processes.
• Played a key role in assessing current performance, processes and services and providing recommendations regarding process improvements to maximize customer satisfaction.
• Dexterous in effective management of customer relation operations and ensuring maximum customer satisfaction through providing quality service and ensuring adherence to service quality norms.
• Performing pivotal role in identifying new opportunities and mining business from existing contacts; troubleshoot and resolving client queries efficiently in shortest amount of time
• Acting as a vital connecting link between the management & the team for dispersal of information; Distinguishing key areas of obstructions and evolving immediate and long term resolutions.
• Extending support in training new recruits, delivering communications on applicable Sanctions laws and regulations and instrumental in identifying and documents any Compliance Risks associated with the Company’s activities.
• Deploy all ISO and TCS related standards in the process. Practice and ensure strict adherence. Periodically perform process dip study and perform process health check and update Clients and Senior Management.
SCB BANK (Project Consultant - BPM)
• Associated with SCB BANK’s AML Platform Re-engineering project - SAIL as transactions expertise to work with Oracle developers.
• Successfully completed Source System Data Mapping and testing for UAE, SG and Germany Phase 1 countries.

Operations (Client - Barclays UK)
Enterprise Impact:
•Significant contributor in acquiring internal COPC certification for the organization

Key Profile:
•Leading Level 1 Compliance desk involved in Sanctions clearance for online retail payments.
•Collaborated with onshore clients in rendering qualitative service delivery in compliance to various SLA parameters
•Catered to various aspects of operations like APT, Queue monitoring & Allocation, Floor Management, Schedule Adherence, Audit checks, E-SAT, Monitoring on Sampling, On time Feedback, Performance Management, Incentive calculation, Performance Appraisal
•Assisted the department head in identifying cross training and recruitment requirements aimed at maintaining seamless operations
•Focused on enhancing operational efficiency by developing & implementing training programs for online policy systems and compliance including various unique projects
•Evaluating client requirements and rendering customized solutions. Enhanced client satisfaction by effectively resolving queries and rendering superior quality service

• Functioned as Assistant Manager, Grade II Account Opening Operations involved in managing process related to Securities Account Opening across Tamil Nadu for various financial service products like DEMAT, Trading, NRI, MF, OT & commodity forms. Designed & implemented training programs for online policy systems and new products to the sales team. Conducted basic product knowledge trainings for Sub-brokers, Sales Direct Agents and I-Direct Login usage for customers.

Grade II Account Opening Operations involved in managing process related to Securities Account Opening across Tamil Nadu for various financial service products like DEMAT, Trading, NRI, MF, OT & commodity forms. Designed & implemented training programs for online policy systems and new products to the sales team. Conducted basic product knowledge trainings for Sub-brokers, Sales Direct Agents and I-Direct Login usage for customers.
EARLIER ASSIGNMENT

•Sr. SME (Operations / Implementation Lead

Associated with SCB BANK’s AML Platform Re-engineering project - SAIL as transactions expertise to work with Oracle developers.
•Successfully completed Source System Data Mapping and testing for UAE, SG and Germany Phase 1 countries.