project manager
Dubai Technologies
Total years of experience :12 years, 6 Months
Managing Etisalat Logistics & Delivery Project
Key Result Areas:
•Program Management work includes orchestrating, designing, executing the program's E2E activities
•Documented & implemented warehouse management system(Swisslog), last mile delivery system(Fareye) and fleet management system(Dubai Technologies)
•Planning costs, schedule, risks, and business transformations, ensuring compliance across all applications that interrelate to form the program
•Developed strategic plans to minimize the back-end operation process and the workload of the employees
•Report to the Senior Management - Program Management Office in order to explain and justify the requests of variation orders and extensions for a project period whenever situations arise during the projects
•Prepare and present status reports and attend regular status calls with the client and partners as appropriate
•Imparted support of project at all the phases; acted as key point of contact for client in case of business stopping issues
•Worked on substantial enhancements on the application front that many clients appreciated the new quality enhancements; liaised with cross functional teams to ensure KPIs are met for the function.
Key Result Areas:
• Implemented SAP functionalities by liaising between consultants and Head of the Departments
• Responsible for End to end implementation of IT infrastructure i.e plan, design, purchase, configuring, installing and documenting of systems, servers & networks.
• Formulating scope of the projects including planning, documenting, training and preparing material for users
• Establish and maintain regular written and in-person communications with the group’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities
• Generating weekly reports, project status and analyzing to improve the performance of the system and team
• Formulating plans for further improvisation and expansion of various aspects of Help Desk Center operations, which involve significant liaison with IT support team and business users
• Developing and maintaining operational, installation, and upgrade procedures, to be used by IT Department for troubleshooting servers, network, storage, backup, operating systems and desktop devices
• Defining, optimizing, and updating IT process and policies
• Analyzing, planning & budgeting of capex and opex expenses for the organization.
• Manage and audit software licensing, IT assets periodically and any illegal usage to be brought to notice of management for regularization
• Manage and provide guidance with the planning and deployment of infrastructure security measures
• Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services
Key Result Areas:
•Developed and delivered effective solutions based on ITIL best practices focused on the people, process, and technology perspectives of providing business solutions within the IT infrastructure
•Ensured on-time delivery of projects in line with monetary budgets, with due adherence to quality parameters; balancing demands of scope, time and cost along with customer feedback
•Identified the areas of risk in projects and prioritized the same for rectification; communicating the same to the manager for suggestion and decision
•Managed Microsoft Dynamics CRM project implementation from inception to completion using ITIL framework
•Engaged in planning and implementation of ERP systems security update using ITIL best practices across the organization without affecting the business
•Liaised between third party consultant and different departments in the company, thereby earning the confidence with reliable follow-up and clear communication
•Manage and support team for troubleshooting servers, network, storage, backup, operating systems and desktop devices
Accomplishments:
•Implemented Microsoft Dynamics CRM in sales department with on time completion within the time frame
•Achieved ISO 9001: 2008 Quality Management System Certificate for improving and optimizing the process
•Examined system support problems/corrected or delegated for resolution and brought down incidents of downtime from 120 to 15
courses: TRAININGS & CERTIFICATIONS •PMP Certified Professional •ITIL V3 certified professional •Prince2 Trained •Oracle Certified Professional 10g