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Arvin de Guzman, Analyst

Arvin de Guzman

Analyst·Stellar Philiipines

United Arab Emirates

High school or equivalent, Computer

Work experience

Total years of experience: 5 years, 5 months

Analyst

January 2012 - December 2012

Stellar Philiipines

Philippines

January 2012 - December 2012

In a call center, responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls at the desired service level.
Company industry:
Telecommunications
Job role:
Information Technology

Team Leader

August 2009 - December 2011

Teleperformance

Philippines

August 2009 - December 2011

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Document Controller

August 2007 - July 2009

Amana Contracting and Steel building

United Arab Emirates

August 2007 - July 2009

Document Controllers also handle the retrieval of documents either as directed by employees or clients. There may be a records request system in place in which the Document Controller receives requests, logs the requests in a database system and then provides the requested materials or it may be more informal. However the system is setup, Document Controllers must be able to quickly and efficiently retrieve documents and data when needed.
Company industry:
Construction & Building
Job role:
Administration

Human Resources

August 2007 - July 2009

August 2007 - July 2009

Job role:
Human Resources and Recruitment

Human Resource

-

Easy Destination Travel and Tourism

United Arab Emirates

-

Job role:
Human Resources and Recruitment

administrative coordinator

-

-

provides support to a company's employees, supervises the staff, and helps manage the company's budget. ... They help to organize, supervise, and facilitate the work among employees, as well as provide specialized support to the workers.
Job role:
Administration

Manager

-

-

Stellar Philippines Remote Staff
+639178079378 +639158856775
Job role:
Management

Education

Angono National High SchoolRizalBaliuag University

January 2007

January 2007

High school or equivalent, Computer

United Arab Emirates

Skills

BUDGETING
Expert
BUDGETING
Expert
CALL CENTER
Intermediate
CALL CENTER
Intermediate
CONTROL
Expert
CONTROL
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
DATABASE ADMINISTRATION
Expert
DATABASE ADMINISTRATION
Expert
MATERIALS MANAGEMENT
Expert
MATERIALS MANAGEMENT
Expert
REAL TIME
Intermediate
REAL TIME
Intermediate