Arvin Macalalad

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• Displayed strong leadership capabilities while training new staff members on proper cleaning techniques.

• Allocates work duties to Team Members.
• Perform briefing daily for the department operation.
• Performs a routine inspection of all check out rooms and spot checks of all occupied rooms.
• Report and follow-up on any maintenance defects or other issues.
• Inspect routinely the service areas, store rooms and corridors.
• Schedule and supervise deep cleaning and any other projects.
• Manage and train room attendants and other team members to set and ensure that their performance are up
to standard.
• Provides excellent customer service including VIP and other special requirements.
• Ensure that adherence to hotel brand standards.

• Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in hotel and
residences.
• Assign duties prepare room attendants daily room report and work schedule, inspect work, and investigate
complaints regarding housekeeping service and equipment and take corrective action.
• May purchase housekeeping supplies and equipment, take periodic inventories, screen applicants, train new
employees, and recommend dismissals.

• Ensure accuracy of client billing activities.
• Review and process unpaid or pending accounts.
• Manage overpayment and refunding activities.
• Manage internal and external financial reporting.
• Analyze and maintain customer account activities and necessary documentations.
• Participate in internal audits.
• Update customer account information as and when needed.
• Coordinate and develop fact sheets, sales reports, revenue reports, proposals, etc for management.

• To deliver excellent service to the valued guest.
• Clean guest rooms and changed linens according to company specifications.
• Ensuring that each room was in compliance with standard set up.
• Engaged with guest room requirements and amenities to promote overall satisfaction.
• Maintaining of hotel property.