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hassan Khouja, Operation manager

hassan Khouja

Operation manager·florianchocolatestores

Saudi Arabia

Bachelor's degree, Business Administration

Work experience

Total years of experience: 7 years, 6 months

Operation manager

January 2025 - Present

florianchocolatestores

Riyadh, Saudi Arabia

January 2025 - Present

Developing sales strategies
achieving goals and monitoring
internal operations management
1.coordinating work between the sales department and the shop
2.cost management and team leader
Company industry:
Industrial Production

Senior Operations Manager

January 2025 - Present

Dima Factory – Florian Chocolate

Riyadh, Saudi Arabia

January 2025 - Present

Increased quarterlysales by35%within four months.
Launched two new branches using standardized SOPs.
Company industry:
Food & Beverage Production

Operation manager

January 2023 - January 2025

centimeal/treeolives

Riyadh, Saudi Arabia

January 2023 - January 2025

managing daily operations
managing work teams
monitoring performance and analyzing data
improving customer experience
cost and inventory management
manage the procurement department
manage the sales department based on my basics experience to
find new clients
Company industry:
Food & Beverage Production

Operations & Sales Manager

January 2023 - January 2025

Centimeal | Tree Olives

Riyadh, Saudi Arabia

January 2023 - January 2025

Managed operations and sales.
Improved workflows and customer acquisition.
Managed procurement and inventory.
Managed the dailyoperation of BOH (Central kitchen)
Managed the logestic department (drivers, trucks, the delivery lines)
Company industry:
Food & Beverage Production

store manager

January 2022 - January 2023

trophi

Riyadh, Saudi Arabia

January 2022 - January 2023

chunk
Company industry:
Catering, Food Service, & Restaurant

Operation manager

January 2022 - January 2023

MUHCatering/Diriyah GateDevelopmentAuthority

Riyadh, Saudi Arabia

January 2022 - January 2023

cost management
stafftraining for SOPs, upselling techniques.
ensuring smooth operations.
ensuring implemented standards are being followed properly
improving customer experience (Diriyah employee)
Company industry:
Food & Beverage Production

Operations | Business Development

January 2021 - January 2023

MUH Catering – Diriyah Gate

Riyadh, Saudi Arabia

January 2021 - January 2023

Managed large-scale catering operations (7 site, breakfast and dinner) morethan 40
Developerthe POS in the sites
Company industry:
Food & Beverage Production

Operation /Sales Manager

January 2020 - January 2022

VictoriaLounge/ChocolateKSA

Riyadh, Saudi Arabia

January 2020 - January 2022

Developing sales strategies
leading the sales team
achieving goals and monitoring
building relationships with customers
internal operations management
Company industry:
Food & Beverage Production

Operations | Project Manager

January 2020 - January 2021

Victoria chocolate & events

Riyadh, Saudi Arabia

January 2020 - January 2021

Planned and executed high-end weddings, corporate events, and VIP
Company industry:
Food & Beverage Production

Operation / Bar Manager

January 2019 - January 2020

TomillobySamaRestaurantKSA

Jeddah, Saudi Arabia

January 2019 - January 2020

Dealing with suppliers and organizing receiving and delivery
operations
organizing the bar and creating a drinks menu that matches the
food menu
Stafftraining for SOPs, upselling techiques
Company industry:
Catering, Food Service, & Restaurant

Education

LEBANESEUNIVERSITY

January 2014

January 2014

Bachelor's degree, Business Administration

Lebanon

Lebanese University

January 2014

January 2014

Bachelor's degree, Business Administration

Lebanon

Vocational and Technical Education

January 2014

January 2014

Bachelor's degree, Information Technology

Lebanon

Skills

BUSINESS EFFICIENCY

Intermediate

CALMNESS UNDER PRESSURE

Intermediate

CUSTOMER EXPERIENCE STRATEGY CX

Intermediate

IDEATION

Intermediate

LEADERSHIP

Intermediate

MANAGEMENT

Intermediate

PLANNING

Intermediate

SALES STRATEGY

Intermediate

SELLING TECHNIQUES

Intermediate

TEAM LEADERSHIP

Intermediate

CONSULTING

Intermediate

ENTERPRISE RESOURCE PLANNING

Intermediate

OPERATIONS

Intermediate

OPERATIONS MANAGEMENT

Intermediate

PROJECT MANAGEMENT

Intermediate

PROJECT MANAGEMENT PROFESSIONAL CERTIFICATION

Intermediate

RETAIL EXPERIENCE

Intermediate

SALES

Intermediate

SAP APPLICATIONS

Intermediate

Languages

Arabic

Beginner

English

Beginner

French

Beginner

Training and Certifications

Certifications
Drinks Mixology Certification Network Marketing Certificate HACCP Certificate
SAP&Oracle ERP PMP Certified