Arvinder SIngh

Senior Head of Operations at AL JASSIM GROUP

• Qatar
• My current job since February 2016

MULTI RESTAURANT
BRAND OPERATIONS
• Directing multi-brand operations with varied formats of restaurant, and ensuring smooth functioning as per defined brand standards,
and strict compliances as per local municipal and commercial laws targeting maximum profitability / cost-efficiency
• such as order forecasting, inventory management, cash management, manpower management at the units
• Liaising with Internal Auditors to define and deploy effective cost and pilferage control measures
• Defining sale enhancement strategies/plans as per budget and ensuring achievement of sale targets for individual units
• Conducting Off-shore Hiring to deploy appropriate workforce; mentoring the team to foster customer centric service environment
• Coordinating with Corporate Marketing Team to evaluate voice of customers to develop and execute relevant sales promotions and
evaluate success measures; liaising and maintaining business relations with the external environment
• Identifying site locations for new store openings, performing feasibility analysis and giving recommendations for equity investments

Head Operations- New Store Openings, KFC at YUM! RESTAURANTS INDIA P. LTD

• India - Delhi
• October 2008 to January 2016

FORTUNE 500 CORPORATION)
Head Operations- New Store Openings, KFC (

National Training Manager at CPRL

• February 2004 to September 2008

Directed Management and Crew Member Training &
Development for 160+ McDonald’s Restaurants in North
and East India
• Coordinated Hiring, On-boarding, tracked training progress
and developed teams to run successful restaurant operations
• Structured Training Need Analysis to identify interventions
required to resolve capability need for the brand
• Supported Content / Tools Development to support
restaurant operations enabling enhanced productivity
• Conceptualized tools to recruit, orient and develop
management trainees using thorough structured training
engagements
• Scheduled and managed job allocation of Training Team for
optimum productivity and training efficiency
• Performed P&L analysis to ascertain that the goals of the
company are being met against projections
• Drove In-Restaurant implementation of new products and
procedure roll-out

Head Manager

• July 2003 to January 2004

Restaurant Manager

• July 2000 to January 2003

Assistant Restaurant Manager

• November 1997 to June 2000

Assistant Restaurant Manager at McDonald's India

• India - Delhi
• November 1997 to June 2000

Managed various functional departments, controlled
inventory and maintained restaurant equipment
• Hired & trained crew-members, scheduled work routine of
team, identified the prospective Floor Managers