Senior Finance Administrator - Debt Collection
Ejadah Asset Management Group
Total years of experience :14 years, 3 Months
. Managing the service charge collections for major Dubai and Abu Dhabi developments.
. Daily monitoring of reports to ensure that service charges are being collected on a timely basis.
. Proper follow thru on overdue accounts for efficient and effective service charge collection.
. Daily calls to customers to update the contact details for effective dissemination of service charge updates.
. Provides extensive assistance to customers for the service charge calculations and inquiries.
. Short lead time on resolving customer inquiries and queries.
. Creating and maintaining rapport to ensure that good customer-company relationship is achieved for effective collection of service charges.
. Providing assistance and promoting inter departmental cooperation to achieve maximum work efficiency.
- Preparation of Projection-Collection report for the Knightsbridge Project to ensure efficiency of collections per month.
- Preparation of Management Information System (MIS) report to monitor cancellations and sales for the current month.
- Preparation of weekly past due reports to monitor past due accounts.
- Preparation of weekly Management Executive Report to be submitted to the CEO Group for weekly monitoring of collections to ensure that the team exceeds the projected target for the week.
- Preparation of loan reports for monitoring of loan applications and to ensure that loans are processed based on target lead time.
- Providing customer service regarding collection issues, process customer refunds, and account adjustments.
- Effective communication with banks and proper follow thru to ensure that loans applied are processed accordingly within approved timeline.
- Maintaining constant communication with the sales department to accelerate the collection process.
- Conducting in-depth reviews of client’s financial circumstances, and future financial goals.
- Analyzing information provided by the clients and formulating the most effective investment plan appropriate for their perusal.
- Evaluation of risks involved when securing a personal insurance and recommending the proper insurance based on the current risks.
- Daily monitoring of fluctuations in the stock market and interpreting them accordingly to the investors.
- Timely response on the client’s inquiry with regards to status of their investments.
- Servicing existing accounts, getting orders, and getting new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets.
- Building camaraderie with customers to strengthen relationship in order to maintain continuous sales for the benefit of the company.
- Formulating marketing strategies effectively to increase market share and to further hit forecasted targets.
- Keeping the management informed by submitting daily activity and results report (daily call reports, weekly work plans and monthly territory analysis).
- Monitoring competition by gathering current information regarding products, pricing, innovative products, and delivery schedules.
- Resolving customer complaints by investigating problems, developing solutions and making recommendations to the management.
- Ensures quality service delivery by meeting the Customer Service efficiency indicators (standard waiting time, transaction time and processing time) at all times.
- Efficient dissemination of information to all unit owners with regards to the company update regarding the respective projects of Robinsons Land.
- Maintaining an updated monitoring record to maintain efficiency.
- Processing of clients’ loans within approved time frame to be able to deliver their unit without any delays.
- Making appropriate notices to buyers regarding their past due accounts to be able to collect effectively to meet the team’s target of collection of past due.
- Effective communication with banks to ensure fast processing of the loans.
- Monitoring of maturing post-dated checks.
- Also tasked to temporarily handle the leasing operations of all the unit owners to ensure that said units are leased out at the soonest possible time.
Bachelor of Science in Business Management 2005 - 2009 Major in Entrepreneurship San Beda College Alabang, Philippines