arwa abu omari

•Builds and maintain a business relationship with clients by providing prompt and
accurate service so as to promote customer loyalty
• Establish performance targets for staff members and tracked the results
• May assist management in ensuring performance goals are met.
• Develop evaluation programs, to keep track of Agent daily, weekly, and
monthly performance.

•Establish performance targets for staff members and tracked the results
• Develop evaluation programs, to keep track of Agent daily, weekly, and monthly performance.
• Call monitoring and control
• Create and maintained a staff training program that featured best practices for lead generation and customer
• retention.
• Handle and resolve escalated customer complaints
• Provide Training to new employees as per-need basis.
• Implement employee guidelines to create a safe work environment for
everyone on the team.
• Implement rewards programs for team members to build rapport and motivate
success.