IT Support Engineer
Freelancer
مجموع سنوات الخبرة :8 years, 4 أشهر
- Respond to IT issues; hardware maintenance, software, networking, etc
- Provided support for Operating Systems: Windows7, Windows8, Windows 10 and Linux,
- Provide helpdesk and technical support either by phone, remote access, or site visits.
- Performed installations, configurations, upgrades, maintenance, and troubleshooting for PC’s, printers, and network issues.
- Performed system upgrades, hardware and software upgrades.
- Performed troubleshooting of personal computers and peripheral equipment, identifying problems, providing solutions.
- Managed file systems, storage devices, system servers and workstations.
- Performed network devices configuration and troubleshooting.
- Performed installations, configurations, upgrades, maintenance, and troubleshooting for PC’s, printers, and network issues.
- Performed system upgrades, hardware and software upgrades.
- Performed troubleshooting of personal computers and peripheral equipment, identifying problems, providing solutions.
- Managed file systems, storage devices, system servers and workstations.
- Performed network devices configuration and troubleshooting.
- Deployed and re-imaged desktop and laptops, configured TCP/IP, backup and restored data.
- Conducted Virus, Spyware & Malware removals.
- Evaluate connectivity issues, equipment, and software and hardware.
- Respond to IT issues; hardware maintenance, software, networking, etc
- Ensure system optimization for all technology resources.
- Install and configure wireless networking equipment
- Install and update network system improvements.
- Provided support for Operating Systems:Windows 10 and Linux,
- Office Package: Microsoft Word, Microsoft PowerPoint, Microsoft Outlook Express
- Formulated with technical Support at ADSL department.
- Developed with support for customer and conflict resolution for telecom equipment fault.
- Worked on Troubleshoot and maintenance the internet service that facing the customers (including the companies, government institutions, ministries, banks…etc) and giving advice to improve the service.
- Handled helpdesk and technical support either by phone, remote access, or site visits.
- Monitored the network by Network Management System (NMS) at the whole country.