أروى حسين

• Managing BaNCS LOS (Loans Origination System) enhancements projects, in aim to enhance the process of generating the documents and contracts required for mortgage.
• Administrator of IBM Rational Team Concert for Release Management and Version Control of Core Banking projects.

• Support problems and changes tickets for client systems. This involves problem determination and implementation of changes to hardware and/or software.
• Work to standardise repeatable tasks and steps across multiple accounts within the team.
• Create and maintain documentation for all standard Technical Support policies, procedures, and practices.
• Implement the IT operational risk processes.
• Participate in Branch server health check every quarter.
• Process all reported customer incidents in a timely fashion according to Service Level Agreements.

Analysis and Design for a proposed project by King Abdulaziz University, using Objective-C programming language.