Developer
The National Commercial Bank
Total des années d'expérience :2 years, 6 Mois
• Managing BaNCS LOS (Loans Origination System) enhancements projects, in aim to enhance the process of generating the documents and contracts required for mortgage.
• Administrator of IBM Rational Team Concert for Release Management and Version Control of Core Banking projects.
• Support problems and changes tickets for client systems. This involves problem determination and implementation of changes to hardware and/or software.
• Work to standardise repeatable tasks and steps across multiple accounts within the team.
• Create and maintain documentation for all standard Technical Support policies, procedures, and practices.
• Implement the IT operational risk processes.
• Participate in Branch server health check every quarter.
• Process all reported customer incidents in a timely fashion according to Service Level Agreements.
Analysis and Design for a proposed project by King Abdulaziz University, using Objective-C programming language.
Awarded Distinction (Excellence) Thesis: "A Framework for Knowledge Management in Project Context"
BSc in Computer Information Systems, Minored in Decision Support Systems. Awarded First Honors, and the Top Graduate of 2011 class with highest GPA amongst peers.