Service Delivery Lead
Vodafone - Qatar
مجموع سنوات الخبرة :16 years, 3 أشهر
Maintain and nurture business to business relationships to gain loyalty, referrals and repeat business.
Proactively pursue the development and execution of strategic account plans to ensure achievement of assigned business goals.
Program Manager for the fixed delivery program Fiber & FMS
Manage team of Project Managers to deliver CXO/Finance requirements. Plan, track and manage scope, cost and timelines for projects.
Develop and deliver progress reports and presentations to various audiences, including project team, sponsors, and key stakeholders.
Ensure that all project milestones are delivered matching Quality Assurance KPI's. Handle projects issues and risks, track and report projects changes.
Manage the business projects road-map and provides the business with different delivery options according to projects Priorities
Acted as a Program Manager to the "E-Commerce and Payments" stream from the IT side.
Engaged business partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques.
Assisted project managers by identifying gaps and providing platform expertise when establishing best practices for existing and upcoming project initiatives.
Communicated with Project Management counterparts, customers, project stakeholders and vendors to ensure alignment with project objectives.
Planed, forecasted and monitored financial budget and reporting for resources, vendors, equipment and development.
Spearheaded project tracking and reported projects changes. Govern the CIO Projects Update weekly meeting.
Acted as a lead driver of the project success, facilitating the resolution of day-to-day business, technical and general project issues.
Communicated directly with senior management for external customers to confirm requirements, discuss progress and deliver project deliverables.
As part of the strategy PMO function, I was responsible for governing the weekly CEO trade meeting.
Managed strategic projects that had impact across all departments.
Held the Role of Business Analyst in Vodafone Egypt, specifically the Enterprise Segment. The role was designed to decrease the gap between the Business, Commercial and/or Marketing Departments in VF EG and the Technology Departments
Collected business requirements and design it on Jupiter. (Jupiter is an Enterprise Content Management platform that helps organizations acquire, create, view, edit, print, publish, store, secure, route and destroy all types of content, whether it is internal to the organization or shared with partners and customers).
Prepared detailed flow charts and diagrams outlining systems capabilities and processes.
Part of my responsibilities at Asset was supporting Architecture Team at Vodafone Egypt, in providing documentation for the AS-IS systems architecture.
Support customers to use Borland Management Suite which is a Project & Portfolio Management (PPM). This tool used to offer a comprehensive demand management environment where business and development stakeholders can communicate, collaborate, and gain visibility over their requests.
Collected, identified, organized detailed user requirements and translated them into solutions.
Tested the identified solutions to ensure that they meet customer needs and expectations.
Investigated and resolved technical problems.
Training and coaching junior staff.