Senior Business Analyst/ Project manager
Bajaj allianz life
مجموع سنوات الخبرة :11 years, 6 أشهر
Data-Driven Decision Making: Develop and implement cutting-edge data collection methodologies and tools to uncover actionable
insights, critical trends, and patterns, thereby enabling informed decision-making
▪ Documentation & Reporting: Create and meticulously maintain detailed project documentation, including comprehensive project plans,
status reports, and meeting minutes, ensuring clarity and transparency throughout the project lifecycle
▪ Requirement Gathering & Analysis: Gather and meticulously document business requirements from stakeholders, translating them into
clear and concise functional specifications to guide and support development teams effectively
▪ Process Optimization: Direct comprehensive analysis of business processes, systems, and operations to identify, strategize, and implement
enhancements, streamlining and optimizing operations for maximum efficiency and performance.
▪ Stakeholder Communication: Lead dynamic workshops and meetings with stakeholders, actively eliciting requirements, sharing progress
updates, and garnering crucial feedback to refine and enhance project outcomes
▪ Successful Integration: Lead the successful integration of cloud-based calling software into the Customer 360 platform, improving
communication and enhancing customer engagement
▪ Partnership: Collaborate with Bajaj and managed the end-to-end API integration, streamlining processes and bolstering efficiency,
facilitating convenient and efficient premium payments,
▪ Payment Solution: Spearheaded the development of a groundbreaking premium payment solution through a WhatsApp bot
▪ Cross-Functional Collaboration: Collaborate seamlessly across multifaceted teams to precisely define project scopes, objectives, and
deliverables, fostering cohesion and achieving unified project success
▪ Performance Testing & Tracking: Monitor & evaluate essential Key Performance Indicators (KPIs), to offer valuable insights for stakeholder
decision-making, while conducting thorough User Acceptance Testing (UAT) to ensure the achievement of targeted goals.
Efficiency and Technology Enhancement: Guided efforts to improve technology systems in a cost-effective manner and focused on
streamlining billing, workflow, customer relationship management, and productivity to drive efficiency
▪ Operational Excellence & Problem-Solving: Resolved issues and enhanced operations within fast-paced environments and customized
financial portfolios to meet client requirements and optimized system training through user documentation redesign
▪ Digital Transformation & Wealth Management: Led digital transformation initiatives for retail banking products, with a focus on wealth
management and assets management, including middle and back office management
▪ Process Optimization & Reengineering: Led the reengineering of business and payment processes to align with new product development,
performing GAP analysis and risk control matrix while driving improvement initiatives to enhance operational efficiency
→ Conducted assessments to generate impactful documentation, including traceability matrix documents and validation summary documents
▪ Strategic Planning and Business Executed strategic plans and initiatives to drive business growth and organizational objectives while
implementing best practices and innovative solutions to achieve operational excellence
▪ Compliance and Regulatory Oversight: Ensured compliance with legal and regulatory requirements, implemented policies and procedures,
and reviewed regulatory issues from various business functions, and devised strategies for compliance
▪ Market Analysis: Monitored market trends, competitor activities, and industry developments, identifying opportunities and risks
▪ Leadership & Team Management: Managed a team of 9-12 consultants and management trainees, high-performance standards, and
supported a team of managers, 8 consultants, and employees, while conducting end-of-day review meetings to ensure efficient operations
Strategic Analysis: Led comprehensive business performance analysis to align performance with business goals, enabling strategic planning
while designing financial portfolios to optimize investment strategies and outcomes
▪ Process Optimization: Oversaw requirement gathering, user story writing, and process mapping to enhance operational efficiency while
executing new processes to streamline operations and drive innovation
▪ Risk Management & Solutions Development: Managed and supported business risk assessment and devised strategic solutions for risk
mitigation and ensured implementation of these solutions to ensure long-term business stability
▪ Reporting & Presentation: Prepared and delivered insightful reports and presentations to senior management, facilitating informed
decision-making to achieve desired business goals
▪ KPI Tracking: Monitored key performance indicators to identify areas for improvement and implement necessary changes, enhancing
operational efficiency for better outcomes