Arya Raveendranathan

Claims Processing: Handling insurance claims from initiation to settlement, ensuring timely and accurate processing while adhering to
company policies and regulatory requirements.
•Dealing with Health care & AH, Casualty, Financial lines, Property, Marine & Energy Claims (UK &US).
• Managed verification of benefits, Pre-authorization from companies, Billing & claim processing, Patient communication,
Record keeping, Collaboration with patients, insurance companies and healthcare providers.
•Dealt with international bank transfers with SWIFT codes, direct bank transfers, Cheques, manual bank transfers over a globe.
•Data Management: Maintaining accurate and up-to-date records of insurance policies, claims, and client information in the company's
database systems.
•Customer Service: Providing excellent customer service by addressing inquiries, resolving issues, and assisting clients with their
insurance-related needs via phone, email, or in-person.
•Coordination: Collaborating with Patients, Insurance companies, Adjusters, actuaries, agents, and other stakeholders to facilitate smooth
insurance operations and resolve any issues that arise.
•Reporting: Generating reports on insurance policies, claims activity, and operational performance to support decision-making and
regulatory requirements.
•Training and Support: Assisting in training new employees or agents on insurance processes, systems, and procedures to ensure
consistency and accuracy in operations.
•SOP & DTP preparation.
•Supporting SME for data preparation, daily count, presentations, team management, business reviews etc.
•Managing entire team on behalf of SPOC.
•Team Auditing.