Aryam Ahmed

+ Supervise dail hospitality operations, ensuing exceptional service standards and igh level of guest satisfaction.
+ Anayze and prepare complaint statistic report to dently service gaps and support continuous service improvement.
+ Manage property tings on Booking om ant Abn, including updating property informatio, enhancing photo presenttion.
and uploscing require licenses to maintain compliance and increase booking isbAty.
+ Developed and implemented two staf taining and development plans fo both day and night shits officially approved for a
two-year period aimed at improving service quality, taf performance, and operational officency:
+ Coordinate staf schedules ask allocation and performance monitoring o ensure smooth daly operations.
+ Colaborats with management to improve operational procedures and maintain hospitalty industry standards.
+ Developed and crested
a B28 Catalogue fom scratch o present the companys services and products, professionally
structuring the content and ofeings to enhance collaboration opportunities an support partnerships with corporate cents
and business partners.
+ Demonstrate strong sales and marketing sil by effectively persuading guests to book premium options trates higher then
standard oie listings, enhancing rovers and masimiing property profitably.
+ Developed and maintained weekly Complaint Analysis report to tack, monitor, and analyz guest compiaints, identiying
rocurting issues an supperting continuous service cuaity improvement
+ Handled guest cals related o reservations inquires, and complaints providing professional customer service th
est satisfaction nc mntain the propertys reputation supports