Arz Alam, Area Program Manager

Arz Alam

Area Program Manager

Danish Refugee Council

Location
Lebanon
Education
Master's degree, Business Administration
Experience
18 years, 0 Months

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Work Experience

Total years of experience :18 years, 0 Months

Area Program Manager at Danish Refugee Council
  • Denmark
  • My current job since August 2019

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•Act as the primary DRC program representative and attend all relevant programmatic coordination meetings.
•Foster relationships with government authorities and other relevant stakeholders
•Provide regular analysis on the context and humanitarian situation in the area to develop project proposals; and lead on proposal development.
•Ensure quality implementation of programs ensuring optimal use of financial resources, regular follow up and reporting, in compliance with donor contracts and DRC rules and regulations.
•Provide leadership, coordination, and integration of DRC activities
•Line Manage Sector Managers ensure that they have relevant work plans, Job descriptions, and performance reviews.
•Enable an effective team through result-oriented management systems, providing leadership, on-the-job capacity building, and designing staff development strategies.
•Maintain a close working relationship with donors, national and international organizations, and the local counterpart.
•Act as head of the office in the area as required, monitor developments in the security situation, and lead the critical incident management team.

Management Instructor at USEK-Rmiech Campus
  • October 2018 to June 2020

Courses provided during the reported period: Strategic Management, Project Management, Small Business Management, Principles of Management, Human Resources Management, Business start-up.

Country Director
  • September 2017 to July 2019

Formulate plans and policies affecting the overall country operations as follows:
Planning the Program operational objectives; preparing and disseminating the country's work plan; establishing priorities in response to the organization's strategic imperatives; forecasting financial and personnel resources to meet defined objectives; coordinating with the organizational Department on function-specific issues; consulting with area manages, project managers to achieve these objectives
•Coordinate with different Department to initiate and develops respective SOPs
•Allocate resources and personnel to areas and centers offices to accomplish the country-wide established objectives in the operations area, in consultation with the AM.
•Represent B&Z in meetings and conferences with INGOs, Local partners and NGOs, local and governmental authorities, and donors.
•Ensures the financial feasibility of all Lebanon's programs; ensures all programs are within budget and that funds are managed highly transparently.

Project Manager at Kayani
  • Lebanon - Bekaa
  • December 2016 to June 2017

Ensure effective implementation of Monitoring & Evaluation Plan for the project, in close coordination with the Quality Manager.
•Ensure the application of EU logistic, financial and administrative rules and regulations for overall Project implementation.
• Develop and ensure the application of security and safety regulations (staff security and program safety).
•Oversee the planning and progress of all activities in coordination with the four Center Managers.
•Oversee day-to-day operations and administrative matters in coordination with 4 Center Managers and technical managers.
•Ensure the exchange of knowledge and best practices between all project team members and management.
•Ensure that expenditure is being carried out in line with the project budget.
•Monitor financial resources and accounting to ensure accuracy and reliability
•Prepare project reports as required, and submit them to Project Board and EU Rep.

Administrative Officer - Cheif Welfare at United Nations
  • Democratic Republic of the Congo
  • April 2008 to June 2015

March 2008 /June 2015: Chief Welfare Unit - Mission of the United Nations in the Democratic Republic of the Congo.
•Strategized, released, maintained control, and handled accountability of an annual Welfare budget to carry out various projects in the mission area, such as the construction of cafeteria, sports zones, guest zones, etc.
•Planned and Allocated a budget for the functioning of the Welfare Unit staff to render financial assistance for their field visits and internal/external training tours.
•Defined project challenges, set targets, assessed progress on the project, and measured the actual performance against the objectives.
•Initiated a capacity building program for the Welfare Unit staff.
•Established, managed and coordinated 20 field welfare committees, and assisted them to develop a work plan and budget proposals for use of the PX welfare funds.
•Created easy-to-use standard operating procedures to document processes involved in the welfare mission, field offices functions, and welfare club's operations.
•Managed the Catering Services Contract within the mission and established strict orders to maintain adherence to contract compliance checklists and implementation plans, followed by immediate action in cases of non-adherence.
•Motivated mission members through orientation of new staff, provided them with an introduction of the local cultures and traditions, etc.
•Successfully implemented recommendations provided by auditors for the better management of welfare funds.

Logistics Assistant
  • February 2004 to July 2007

Mission of the United Nations in the Democratic Republic of the Congo
•Coordinate effectively and in a client-oriented, timely, and reliable manner, providing authorized logistics support to all Mission components to facilitate them in implementing MONUC's mandate.
•Assist the CLOU to run the unit acting as the central coordination center of MSC for logistics operation in the mission.
•Vet requests and prioritize authorized logistics support following Mission priority, approved budget, and availability of assets and resources. •Coordinate with Service Delivery Sections at the mission level on behalf of the Field Logistics Operations Officers and the Regional Logistics Officers for any logistics support requirements not available in their respective locations.
•Assist the CLOU for the smooth deployment and operations of Intervention Force as stipulated in the new Mission's Mandate.
•Plan with JMCC and MAOC for the deployment of troops and equipment under UN- arrangement.
•Coordinate the support requirements for the pre-operation activities and during the actual military operations of the Intervention Force.
•Effectively coordinate logistics support to FARDC, PNC, UN Agencies, Funds, Programs, other UN Missions, and approved non- MONUC entities. • Analyze and review the requested support requirements to Joint Operations of FARDC/PNC with MONUC in coordination with concerned Service Delivery Sections.
•Provide detailed analysis on resource availability, costs, and feasibility on the support requests from the UN Agencies, Funds, and Programs, other UN Missions, and non- MONUC entities and submit it to CLOU for decision-making.

Education

Master's degree, Business Administration
  • at European Business SchoolHolley Spirit University: Kaslik
  • January 2001

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Bachelor's degree, Business Administration
  • at European Business SchoolHolley Spirit University: Kaslik
  • January 2001

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Specialties & Skills

Administration
Welfare
Logistics and Transportation
Operations Management
Process Management
BUDGETING
BUSINESS MANAGEMENT
CONFERENCES
CONSULTING
CONTRACT MANAGEMENT
CUSTOMER RELATIONS
DECISION MAKING
DELIVERY

Languages

Arabic
Expert
English
Expert
French
Expert