Passenger Services Officer / Customer Services Officer
PAKISTAN INTERNATIONAL AIRLINES
مجموع سنوات الخبرة :18 years, 11 أشهر
Responsibilities include:
• Ensuring satisfaction of customers along with timely departure of Flight.
• Greeting customers / passengers while checking them in, this entails verifying their identification and printing their boarding cards.
• Dealing with customer’s questions and requests quickly this might include reassigning seats, wheel chair, special meals, infants seats, group seats, processing first class upgrade standby list for the airline’s loyalty program members and even selling some last minute upgrades to customers for high customer’s satisfaction.
• Listening customer’s complaints and problems and resolve them.
• Direct interaction with passengers being customer service officer and airline representative.
• Despite the stress I maintain professional and courteous attitude.
As Passenger Service Officer responsibilities include;
• Expert in Departure Control System e.i. Sabre Sonic Check-In System (SSCI).
• Manage and coordinate a team of check-in agents, loading supervisors and boarding gate agents
For assigned domestic and international flights.
• Meet passenger requests such as wheel chair, special meals, infants’ seats, group seats, VIP/CIP seats and resolve last minutes problems for high passenger/customer satisfaction.
• Monitor that all functions of related section/department are performed as per schedule, if not contact them for necessary actions.
• Inform G.O.C when delay is imminent and take required action.
• Visit assigned flights and check with Loading / Off-loading Supervisor for any difficulty being faced, and take immediate action to sort out the problem.
• Co-ordinate with incharge Transit Cell, regarding the connecting load of different flights well in advance for planning of connecting baggage.
• Maintain constant liaison with G.O.C / Terminals and DSM (Ramp) and Loading / Off-loading supervisors.
GULF EXPERIENCE :- WORKED AS FLIGHT SUPERVISOR IN JEDDAH, SAUDI ARABIA DURING HAJJ OPERATION 2010 & 2011.I HAVE BEEN HANDLING MORE THAN 10 FLIGHTS IN A DAY INCLUDING ALMOST 2, 500 PASSENGERS TO DIFFERENT DESTINATIONS OF THE WORLD.
JS BANK LIMITED Aug 2007-Apr 2009
Operation Department
Operations Officer
Responsibilities
• Respond to customer inquiries on account balances,
transaction details, statements and fees and charges.
• Open new accounts/Closing accounts
• Alterations to existing savings and current accounts.
• Identify customer needs.
• Issuance of D.D. P.O & Cancellation and Process of Foreign
Currency Drafts.
• Hand on expert at financial transactions-Account closing
charges, Bank statement charges, Low balance charges, Hold
Mail charges, cheque book charges and ATM charges etc.
• Sales Targets: Achieve assigned sales targets in order to
contribute to the sales volumes / revenues
• To Achieve Targets by Selling Credit Cards to the Residents /
Customers based in Karachi
• Selling product to acquire new customers in order to increase
the customer database with the Right mix of Profile
• Cross selling: Cross sell non -assigned products & services
to contribute the revenues and market presence.
• Customer Service: Provide quality customer service to ensure
customer satisfaction and retention.
Muslim Commercial Bank Ltd. July 2004-Aug 2004
• Clearing Department
• Remittances
• Advances Department
Mohammad Ali Jinnah University - Karachi 2006 MBA (Marketing & Finance)
Mohammad Ali Jinnah University - Karachi 2005 BBA (Hons.)