Tier 2 Network Engineer
Qinetiq
Total des années d'expérience :10 years, 9 Mois
• Configure and Mange Routers, Switches & Firewalls.
• Developing end to end IP network security solutions for Ministry Of Defense.
• Technical delivery of the solution from high level design to delivery and transition to Service/Network.
• Point of Contact for the Major Incident Manager or Network Issue.
• Liaising with 3rd party suppliers to resolve faults.
• Proactively working to update and process tickets using “Cherwell”
• Troubleshooting Layer 3 Switching, Routing, VOIP.
• Monitoring Solarwinds, Splunk Enterprise and NSX.
• Management access on Strom for any change request with in the company.
• Providing Support for QinetiQ user base.
• Create and contributes to design & development documentation.
• Liaise with Project Manager on Projects across a range of QinetiQ Sites.
November 2019 - Present G.Network “Senior Network Engineer”
• Logging, managing and prioritizing Incidents, Requests and Change tickets.
• Provide a point of escalation and mentoring, for 1st Line Engineers and the customer service Team.
• Investigate and troubleshoot customer network and application performance issues,
utilizing the monitoring tools available.
• Configure Huawei AR161EW router for Managed Commercial Customers
• Being Productive on ensuring Network security protocol is maintained
• Managing Core Cisco NCS 540 preAGG devices
• Managing Nokia ONTs of Business/Residential Customers such as Nokia G-240W-C, and Nokia G-010G-Q.
• Making changes to the MPLS Network, Static/Dynamic Routes, and adding VLANs as requested by the customer.
• Assist in the provisioning of new cabinets and activating new circuits.
• Create Documentation that supports customers and aid fault resolution.
• Monitoring the Circuit by using application highlight monitoring, U2000
• An understanding of PON and active ethernet technologies
• Working with a range of different fibre types
• Successfully delivering complex FTTP or FTTH installations by leasing with field engineers
• Liaising with the Support/Field Engineer team with a complex issue and resolving it within SLA
• Migration on core from Huawei Cab to Nokia Cab on daily basics
• KPI's & Reports creating on daily using Sales Force using Automation Service.
• Migration on core from Huawei Cab to Nokia Cab on daily basics
• Logging, managing and prioritizing Incidents, Requests and Change tickets.
• Provide a point of escalation and mentoring, for 1st Line Engineers and customer service Team.
• Investigate and troubleshoot customer network and application performance issues,
utilizing the monitoring tools available.
• Configure Huawei AR161EW router for a Managed Commercial Customers
• Managing Core Cisco NCS 540 preAGG devices
• Managing Nokia ONT's of Business/Residential Customer such as Nokia G-240W-C, Nokia G-010G-Q.
• Making changes to the MPLS Network, Static/Dynamic Route’s, adding Vlan’s as requested by customer.
• Assist in the provisioning of new cabinets and activating new circuits.
• Create Documentation that support customers and aid fault resolution.
• Monitoring the Circuit by using application highlight monitoring, U2000
• An understanding of PON and active ethernet technologies
• Working with a range of different fiber types
• Successfully delivering complex FTTP or FTTH installations by leasing with field engineer’s
• Liaising with the Support/Field Engineer team with complex issue and resolving it with in SLA
Position-Tier 1.5 ‘’Shift Engineer’’
* Within this role I work with 3 UK government PSN companies, such as Transport for London, Anglian
Water Company and Local Authorities. With Local Authorities some of the sites are within Europe,
therefore I must work with engineers within Europe in order to resolve any complex issue the
customer site is experiencing. Transport for London is one of the main customers, where I look after
their three circuits these are the following: traffic signaling exchange, CCTV and ibus.
* 5+ years’ experience troubleshooting circuits.
* Dealing with the Escalations.
* Out of Hour working on Company mail box.
* First escalation point to provide customers with an update and let them know resolutions of the
network site circuit.
* Liaising with project management teams, carrier engineers and service desk engineers on a regular
basis.
Work’s within 2 days & 2 Nights of rotation that include Out of hour
* Monitoring the Alert Monitor System.
* Configuration of routing and switching equipment
* Fully understanding on LAN, WAN and network services integration.
* Understanding of MPLS network how the topology works.
* Fully understanding of IP addresses and Subnet mask
* Resolving the Ticket with in the SLA’s.
* Troubleshooting ADSL, ADSL 2+, Leased Line, EFM, Etherstream Circuit.
* Hands on Experience on Cisco, Zyxel & Juniper Router.
* Out of Hour working on Company mail box.
* Logging into the Exchange’s and monitor the traffic.
* Dealing with the Escalations.
* liaising with project management teams, carrier engineers and service desk engineers on a regular
basis
* Strong understanding of OSPF, BGP and other routing protocols
1st
line support
* Primarily focusing on troubleshooting ADSL and ADSL2+ connections.
* Assisting end-users with their LAN setup.
* Configuring GUI based Zyxel routers.
* Monitoring network performance.
* Running diagnostic tests.
* Interacting with customer over the phone and logging the faults on HEAT.
BT Broadband Assurance adviser
* Helped customers with the diagnosis of their connection problems over the phone, helped to
copy, scan, distribute relevant information to team members when asked.
courses: Cisco Certified - CCNA Routing & Switching Date certified May 6, 2019 – Cisco ID No. CSCO13458441
GCSEs : Achieved 11 GCSEs including C in Mathematics & English
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