Telco Solution Architect
Saudi Business Machines
Total years of experience :16 years, 5 Months
Feb 2011 - to Date Saudi Business Machines (SBM) Riyadh, KSA
Telco Solution Architect
• Attending various pre-sales activities (i.e., potential customer meetings, trade shows, etc.) to assist the sales staff in selling the technical capabilities of idea in geospatial development areas and grow the business. Providing technical inputs on proposals and statements.
• Performing periodic reviews of technical project work products to ensure technical integrity. Providing review feedback for staff on projects.
• Understanding the scope of the solutions responsible for, and manages the client commitments to stay within the boundaries of that scope.
• Deft at managing the delivery of simultaneous products including the introduction of new innovative processes and solution mechanism.
Project Role: King Abdullah Financial District (KAFD) / IT & Communication Complex (ITCC)
BSS /OSS Architect & Billing Project Manager
• Planning project scoping, estimation, tracking, change management, delivery management & post implementation support.
• Implementing BSS & OSS Solution based on Oracle Siebel CRM, BRM, OSS Suite (ASAP, IPSA, UIM CM, OCSB etc.) IBM Websphere & Tivoli Service Assurance Suite.
• Ensuring that the design of the solution and the associated processes are completed successfully, leveraging best practices. To conduct & participate in Solution design workshops with all stake holders
• Responsible for providing expert domain knowledge and implementation methodology to application specialists on projects representing the enterprise
• Maintains a deep knowledge of the solution which is represented - stays at the forefront of knowledge around the solution, resulting in the Architect being perceived as the expert in a certain group of solutions
Aug 2006 - Feb 2011 E.I.T.C. (du Telecom) Dubai, UAE
Application Support Team Leader (CMS Support)
• Managed team which was responsible for providing support for Customers Management Systems (CRM, Billing and EAI)
• Have designed, documented and implemented several Business processes, procedures and interfaces that underpinned service delivery and ensured that industry standard best practice delivery management techniques are applied.
• Provided project leadership during major projects including optimization of existing business processes in order to accommodate Business needs, Involved in reviewing technical & functional design and implementation as Subject Matter Expert.
• Have worked in capacity of Deployment Manager during Data migrations for Fixed.
• Preparation of Short and Long term Strategic goal for Systems as well for Team, which includes Skill development, capacity planning, Process automation and optimization, documentation and resource management)
• Nominated as Single Point of Contact (SPOC) from Application Support side to deal with internal & external customers)
• Have contributed in implementation of ITIL standards across Technology domains
Experience Cont'd..
Oct 2004 - July 2006 Telenor Islamabad, Pakistan
Assistant Manager BSS Operation
•
Led team which was providing Support for Business Support Systems
• Involved in Application Development & Maintenance activities for BSS Ops perspective and ensured error free deployment of all releases in Production environment.
• Provides ongoing Siebel application support and maintenance of all the Siebel environments, including application monitoring, issue resolution, and working with the appropriate technical support staff (internal and vendor) . Assists in release and migration planning. Participates in application release process.
• End to end verification of interfaces between systems with other BSS operations system i.e. TIBCO (middleware between SIEBEL and other systems), Provident (provisioning) etc.
• Co-ordination with Accenture, Madrid (Systems Integrator) for the roadmap, strategy and change implementation
• Co-ordination with Azure, UK (Vendor of Calculus billing System) regarding new requirement and changes in existing functionalities.
• Operations Lead for MNP processes and operations preparation.
Additional responsibility
• Project Manager for the designing and implementation of Azure Interconnect Billing V.90.
March 2004 - Oct 2004 LMN Ericsson (M-Tel) Abuja, Nigeria
Fraud Management Specialist
•
To analyze the environment and Implementation of Fraud management system, Risk management and Revenue assurance procedures
• System Administration of Ericsson FraudOffice.
• Providing O&M support of Ericsson FraudOffice.
Oct 2000 - Mar 2004 Pak Telecom Mobile Ltd (Ufone) Islamabad, Pakistan
Senior Executive Information Technology
•
Analyze and gather requirements from the business and planning the scope, functionalities of the Business Applications (CRM, Billing and FMS)
• Administration of various customer care system (FMS, Call Centre, CRM etc.)
• Providing support to the end users related to above mentioned systems.
• Analyze and prepare roadmap for the above application for performance enhancement
Team Leader Fraud Management System
•
Leading Fraud Management Team (FMT, 24 hrs operations)
• To Design, Document and refine RFP for new functionalities.
• Co-ordinate with venders to Incorporate New fraudulent trends in FMS
• Keep Fraud Monitoring Team update about the new trends of fraud
• Sending Fraud reports to the International Roaming Partners
• System Administration of FMS, including defining different parameter of alarms
Experience Cont'd..
Feb 1997 - Oct 2000 Pakcom Ltd. (Instaphone) Karachi, Pakistan
Senior Executive Information Technology
•
Responsible to conduct training programs of computer software, computer communications etc.
• Supervision of different computer systems, maintenance, installation, trouble shooting of computers, printers etc.
• Responsible for maintenance of LAN, WAN systems in various branches of Instaphone. Timely backup for various databases and Application.
• Solve the queries regarding IT system from different dept.
Fraud Prevention Officer
•
To Design, Document and refine RFP for new functionalities.
• Co-ordinate with venders to Incorporate New fraudulent trends in FMS
• Keep Fraud Monitoring Team update about the new trends of fraud
• Responsible for monitoring of new trends in fraud.
• Responsible for administration and trouble shooting of Watchdog & IVR servers.
• System Administration of FMS, including defining different parameter of alarms
SZABIST University Dubai, UAE 2008-2009 Executive MBA Major: Management Sciences
New Institute of data processing Karachi, Pakistan 1994-1995 Diploma in Computer Science Major: Software design
Karachi University Karachi, Pakistan 1992-1993 Bachelor of Commerce (B.Com)