Night Manager
Westland Hotel, Bayswater Road
Total years of experience :11 years, 11 Months
Looking after the night time reservations
Reorganised the booking process, Made Contract with the online hotel booking venders (like lastminute.com). Which produced an extra revenue for the hotel
Devised and implemented a new filing and indexing system for files, resulting in greater ease of access and a more time-efficient process
Helped provide a safer hoteling by cataloguing and dispatching health and safety information and posters for Hotel
Presenting a professional and friendly first impression of the firm to all visitors and clients
Managing incoming phone calls and mail
Organising stationery orders and liaising with suppliers to meet business requests
Replenishing and restocking the bar, always ensuring high level of stock management efficiency
Also assumed the role of fire/health and safety officer for the entire office staff
Maintaining and organising the company filing system
Answering incoming calls
Typing all necessary documents and correspondence as required
Printing any supplementary notes as required
Managing the Stock
Introduce Reward system to the employees
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