Total Years of Experience: 22 Years, 4 Months
March 2021
To Present
After Sales Multibrand Director
at المجدوعي للسيارات
Location :
Saudi Arabia - Khobar
Full Responsible of After sales Business inclusing long/short term plans & Network expansion plan.
February 2016
To Present
General Manager
at Aljabr Automotive Company - KIA Distributor
Location :
Saudi Arabia - Dammam
Development, Training & CRM General Manager
Utilized and apply KIA motors’ Standards, and CRM(customer care & Contact center activities management ) (CSI, Lead Management & Improvement Plans) to develop and implement strategic plans and programming that aim to improve sales and After sales processes & profit.
Identify areas of improvement among teams and design training processes and plans that support found gaps.
Create and implement new operational procedures that improve internal operational processes.
Develop talent programs and create career paths for team members to better maintain and support success among the team.
analyze & Report Departments performance.
Utilized and apply KIA motors’ Standards, and CRM(customer care & Contact center activities management ) (CSI, Lead Management & Improvement Plans) to develop and implement strategic plans and programming that aim to improve sales and After sales processes & profit.
Identify areas of improvement among teams and design training processes and plans that support found gaps.
Create and implement new operational procedures that improve internal operational processes.
Develop talent programs and create career paths for team members to better maintain and support success among the team.
analyze & Report Departments performance.
August 2014
To February 2016
Senior General Manager
at Abdul Latif Jameel Co.
Location :
Saudi Arabia - Jeddah
Served as lead for 500M SAR/Year for After Sales Business, while additionally directing 1, 500 Associates, responsible of business Growth, P/L.
January 2013
To August 2014
General Manager Field Operation Department
at Abdulatif Jameel Co
Location :
Saudi Arabia - Jeddah
Minimized the gap between desired aftersales, Body & Paint service sales, and current levels for the ALJ owned Centers and independent dealers.
Measured and analysed dealer performance to target inefficiencies in operational processes.
Analysed current dealer and center after sales service capabilities, implemented support activities that upgraded and modernized them.
Identified and built trust with dealers in order to better support and plan FOD - activities.
Measured and analysed dealer performance to target inefficiencies in operational processes.
Analysed current dealer and center after sales service capabilities, implemented support activities that upgraded and modernized them.
Identified and built trust with dealers in order to better support and plan FOD - activities.
August 2011
To January 2013
Field Operation Senior Manager
at Abdul Latif Jameel Co
Location :
Saudi Arabia - Jeddah
June 2009
To July 2011
(MANGER (KAIZEN INSTRUCTOR)
at Toyota Motor Corporation Japan -Nagoya
Location :
Japan
January 2007
To June 2009
Service Manager
at .Abdulateef Jameel Co.
Location :
Saudi Arabia - Riyadh
Manage service operation business, ensure business improvement, high Growth, manage P/L, high customer satisfaction & staff high performance
November 2001
To June 2007
Lexus Service Advisor
at Abdullatif Jameel Co.
Location :
Saudi Arabia - Riyadh
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