After Sales Multibrand Director
المجدوعي للسيارات
Total des années d'expérience :22 years, 6 Mois
Full Responsible of After sales Business inclusing long/short term plans & Network expansion plan.
Development, Training & CRM General Manager
Utilized and apply KIA motors’ Standards, and CRM(customer care & Contact center activities management ) (CSI, Lead Management & Improvement Plans) to develop and implement strategic plans and programming that aim to improve sales and After sales processes & profit.
Identify areas of improvement among teams and design training processes and plans that support found gaps.
Create and implement new operational procedures that improve internal operational processes.
Develop talent programs and create career paths for team members to better maintain and support success among the team.
analyze & Report Departments performance.
Served as lead for 500M SAR/Year for After Sales Business, while additionally directing 1, 500 Associates, responsible of business Growth, P/L.
Minimized the gap between desired aftersales, Body & Paint service sales, and current levels for the ALJ owned Centers and independent dealers.
Measured and analysed dealer performance to target inefficiencies in operational processes.
Analysed current dealer and center after sales service capabilities, implemented support activities that upgraded and modernized them.
Identified and built trust with dealers in order to better support and plan FOD - activities.
Manage service operation business, ensure business improvement, high Growth, manage P/L, high customer satisfaction & staff high performance
BD in Engineering
High Diploma In Automotive Engineering