أحمد مجرشي

Full Responsible of After sales Business inclusing long/short term plans & Network expansion plan.

Development, Training & CRM General Manager

 Utilized and apply KIA motors’ Standards, and CRM(customer care & Contact center activities management ) (CSI, Lead Management & Improvement Plans) to develop and implement strategic plans and programming that aim to improve sales and After sales processes & profit.
 Identify areas of improvement among teams and design training processes and plans that support found gaps.
 Create and implement new operational procedures that improve internal operational processes.
 Develop talent programs and create career paths for team members to better maintain and support success among the team.

analyze & Report Departments performance.

 Served as lead for 500M SAR/Year for After Sales Business, while additionally directing 1, 500 Associates, responsible of business Growth, P/L.

 Minimized the gap between desired aftersales, Body & Paint service sales, and current levels for the ALJ owned Centers and independent dealers.
 Measured and analysed dealer performance to target inefficiencies in operational processes.
 Analysed current dealer and center after sales service capabilities, implemented support activities that upgraded and modernized them.
 Identified and built trust with dealers in order to better support and plan FOD - activities.

Manage service operation business, ensure business improvement, high Growth, manage P/L, high customer satisfaction & staff high performance