Asam Abu Marie

Manage the Healthcare IT ecosystem for Waha Health
Clinics (Healthbay and Orchid).
• Digital Management Innovation, DMI Governance, KPIs,
Framework, Projects Mapping, and Resources Profiles
required. Project Management tool implementation,
Function Hiring, Budget Management, Vendor
Management and Coaching of another function resources
in the ITIL Framework;
• Digital Management & Innovation function (Strategy,
Governance and KPIs establishment) in order to advise,
identify, create and manage scope of digital
transformation projects required for entities.
• SAP ERP Business Process Implementation for Finance,
Procurement and HR Business including Process Reengineering
with KPIs definition, reporting and
dashboards for operational, tactical and strategic levels;
• Managed ERP Technology Integration & Data Migration
with Legacy Systems SAP.
• Managed EMR Implementation of the Waha Health
Clinics.
• Program Management: Stakeholders Management,
Project Planning, Digital Transformation Governance,
Project Execution Monitoring &Control, Strategic
Reporting and Projects Delivery;
• Business Relationship Management: Project Initiation,
Technology Requirements, Scope of Work, RFQ Technical
and Commercial Evaluations, Contracts;
• Management, IT Process and KPIs Assessment,
Improvement &Implementation; Corporate Business
Process.
• Responsible for managing the DHA, MOH Compliance for
MALAFI, NABIDH and ADHICS.
• Managing the IT team of Infrastructure, Application and
IT security and building high performance team
• Managing and Monitoring the IT Operation and IT
Security throughout the Waha Health entities.

• Manage the Healthcare IT ecosystem for Waha Health
Clinics (Healthbay and Orchid).
• Digital Management Innovation, DMI Governance, KPIs,
Framework, Projects Mapping, and Resources Profiles
required. Project Management tool implementation,
Function Hiring, Budget Management, Vendor
Management and Coaching of another function resources
in the ITIL Framework;
• Digital Management & Innovation function (Strategy,
Governance and KPIs establishment) in order to advise,
identify, create and manage scope of digital
transformation projects required for entities.
• SAP ERP Business Process Implementation for Finance,
Procurement and HR Business including Process Re
engineering with KPIs definition, reporting and
dashboards for operational, tactical and strategic levels;
• Managed ERP Technology Integration & Data Migration
with Legacy Systems SAP.
• Managed EMR Implementation of the Waha Health
Clinics.
• Program Management: Stakeholders Management,
Project Planning, Digital Transformation Governance,
Project Execution Monitoring &Control, Strategic
Reporting and Projects Delivery;
• Business Relationship Management: Project Initiation,
Technology Requirements, Scope of Work, RFQ Technical
and Commercial Evaluations, Contracts;
• Management, IT Process and KPIs Assessment,
Improvement &Implementation; Corporate Business
Process.
• Responsible for managing the DHA, MOH Compliance for
MALAFI, NABIDH and ADHICS.
• Managing the IT team of Infrastructure, Application and
IT security and building high performance team
• Managing and Monitoring the IT Operation and IT
Security throughout the Waha Health entities.

Develop new and innovative IT solutions to enhance and support effective and efficient delivery of the LifeDX vision and mission.
•
Portfolio Management: Control & Improvement of Governance, Strategy, Metrics Dashboard and KPIs related to IT Portfolio of Projects.
•
Program/Project Management: Management, Control & Improvement of Business Relationship for Application and Infra Projects.
•
Establishes and implements continuous - improvement programs for IT organization.
•
Manage the ERP and LIS Implementation across the branches
•
Manage the MOH - ADHICS compliance and MALAFI integration.
•
Provide a strategic budget planning process and maintained the IT budget.
•
Manage and plan the IT road map and strategic Healthcare plan for LifeDX.

• Develop new and innovative IT solutions to enhance and
support effective and efficient delivery of the LifeDX
vision and mission.
• Portfolio Management: Control & Improvement of
Governance, Strategy, Metrics Dashboard and KPIs
related to IT Portfolio of Projects.
• Program/Project Management: Management, Control &
Improvement of Business Relationship for Application and
Infra Projects.
• Establishes and implements continuous - improvement
programs for IT organization.
• Manage the ERP and LIS Implementation across the
branches
• Manage the MOH - ADHICS compliance and MALAFI
integration.
• Provide a strategic budget planning process and
maintained the IT budget.
• Manage and plan the IT road map and strategic
Healthcare plan for LifeDX.

As PMO and Delivery Manager responsible for: Monitor, Control & Deliver Projects, Transform PMO Methodology, RFPs Review, Technical and Commercial proposals review with IT Group, POCs and Vendor Management, Group IT Governance and Landscape roadmap exercise as input for decision making of CIO and Procurement/Finance departments regarding budgeting cycle considering End of Life, End of Support for IT Assets (Software solutions, Infrastructure and Network);
•
Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required.
•
Ensure that all SLAs are met, including customer satisfaction, growth, and the commercial performance of the account within the stated company plans
•
Create and maintain a Catalogue of services offered, risk documents and service catalogue.

• As PMO and Delivery Manager responsible for: Monitor,
Control & Deliver Projects, Transform PMO Methodology,
RFPs Review, Technical and Commercial proposals review
with IT Group, POCs and Vendor Management, Group IT
Governance and Landscape roadmap exercise as input for
decision making of CIO and Procurement/Finance
departments regarding budgeting cycle considering End of
Life, End of Support for IT Assets (Software solutions,
Infrastructure and Network);
• Owner of the Incident, Request, Change and Escalation
processes, ensuring high levels of performance in these
processes, accurate reporting and establishing service
improvement activities when required.
• Ensure that all SLAs are met, including customer
satisfaction, growth, and the commercial performance of
the account within the stated company plans
• Create and maintain a Catalogue of services offered, risk
documents and service catalogue.

Led and managed complex systems integration program; Integrating 60+ applications, first of its kind in the UAE Healthcare domain.
•
Identified and managed the implementation of customized Program and Project management solution.
•
Coordinated with Business, Application Coordinators, and other IT Engineers on implementation of solution.
•
Health Information Exchange (HIE) program for Malaffi providing ease of access of patient data with all healthcare providers in Abu Dhabi.
•
Experience with managing resources, conflict resolution, problem solving and understanding of budgets.
•
Led and managed multiple strategic, large scale and complex programs, projects, across Clinical, Technical and Development domains.
•
Supported Executive Leadership in development of Information systems vision and strategy.
•
Provided overall department leadership and direction for Program management, healthcare strategy and application development

Responsible for managing /leading IT team and conduct annual performance reviews, provides performance feedback.
•
Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
•
Manage a Team total of 35, 20 onsite support engineer and 15 service desk agents.
•
Manage end to end IT projects along with IT activates
•
Providing weekly / monthly SLA reports on team progress to IT leadership.
•
IT reporting to IT leadership, performing the annual employee appraisal.
•
working with Incident manager and IT change management team.

• Responsible for managing /leading IT team and conduct
annual performance reviews, provides performance
feedback.
• Owner of the Incident, Request, Change and Escalation
processes, ensuring high levels of performance in these
processes, accurate reporting and establishing service
improvement activities when required
• Manage a Team total of 35, 20 onsite support engineer
and 15 service desk agents.
• Manage end to end IT projects along with IT activates
• Providing weekly / monthly SLA reports on team progress
to IT leadership.
• IT reporting to IT leadership, performing the annual
employee appraisal.
• working with Incident manager and IT change
management team.

Analyse existing systems and workflows to identify inefficiencies or areas for improvement.
•
Assess the business needs and translate them into functional specifications for system improvements or new implementations.
•
Evaluate and recommend software, hardware, and IT systems that align with the organization’s goals.
•
Coordinate with cross-functional teams, including developers, network engineers, and business stakeholders, to ensure project success.
•
Develop project plans, timelines, and status reports.
•
Provide ongoing support for IT systems, troubleshooting issues, and identifying solutions.
•
Work closely with IT support teams to resolve system-related problems.
•
Ensure systems are up-to-date and secure, with proper maintenance schedules.
•
Perform data analysis to assess the effectiveness of current systems and predict future needs.
•
Generate reports and dashboards to provide insights into system performance and business metrics.
•
Utilize data to support decision-making processes within the organization.
•
Maintain detailed documentation of system configurations, processes, and procedures.
•
Develop user manuals and provide training sessions for staff on new systems or upgrades.

• Analyse existing systems and workflows to identify inefficiencies
or areas for improvement.
• Assess the business needs and translate them into functional
specifications for system improvements or new
implementations.
• Evaluate and recommend software, hardware, and IT systems
that align with the organizations goals.
• Coordinate with cross-functional teams, including developers,
network engineers, and business stakeholders, to ensure project
success.
• Develop project plans, timelines, and status reports.
• Provide ongoing support for IT systems, troubleshooting issues,
and identifying solutions.
• Work closely with IT support teams to resolve system-related
problems.
• Ensure systems are up-to-date and secure, with proper
maintenance schedules.
• Perform data analysis to assess the effectiveness of current
systems and predict future needs.
• Generate reports and dashboards to provide insights into system
performance and business metrics.
• Utilize data to support decision-making processes within the
organization.
• Maintain detailed documentation of system configurations,
processes, and procedures.
• Develop user manuals and provide training sessions for staff on
new systems or upgrades.

Provide day-to-day support for banking applications, ensuring they operate smoothly and efficiently.
•
Managing Core banking system such as Oracle, Loan management system, payment gateway VISA/ Master
•
Optimize application configurations to enhance performance, particularly during peak usage periods.
•
Work closely with finance and HR teams to ensure the system supports their processes and regulatory reporting requirements
•
Support integration with other systems to facilitate seamless document sharing and collaboration across departments
•
Troubleshoot and resolve issues related to payment processing, ensuring that transactions are secure and compliant with industry standards.
•
Monitor system performance and address any issues to minimize downtime.
•
Proficiency in SQL, PL/SQL, and experience with databases like Oracle, SQL Server, or MySQL.
•
Understanding of API integration and middleware.

• Provide day-to-day support for banking applications, ensuring
they operate smoothly and efficiently.
• Managing Core banking system such as Oracle, Loan
management system, payment gateway VISA/ Master
• Optimize application configurations to enhance performance,
particularly during peak usage periods.
• Work closely with finance and HR teams to ensure the system
supports their processes and regulatory reporting
requirements
• Support integration with other systems to facilitate seamless
document sharing and collaboration across departments
• Troubleshoot and resolve issues related to payment
processing, ensuring that transactions are secure and
compliant with industry standards.
• Monitor system performance and address any issues to
minimize downtime.
• Proficiency in SQL, PL/SQL, and experience with databases like
Oracle, SQL Server, or MySQL.
• Understanding of API integration and middleware.

• install, configure, and maintain servers, storage systems, and
other IT infrastructure.
• Lead the implementation and management of Oracle systems,
particularly for finance and student registration modules.
• Customize Oracle applications to meet the specific needs of
the university, ensuring seamless integration with other
systems.
• Troubleshoot network issues and optimize performance for
end-users.
• Manage user accounts, permissions, and access rights across
various systems, including Active Directory and Oracle
applications.
• Provide technical support to faculty, staff, and students,
resolving issues related to IT systems and Oracle applications.
• Develop and conduct training sessions for end-users to
maximize the effectiveness of the implemented systems.
• Implement and manage backup solutions to ensure data
integrity and availability in case of system failures.