Anjum Sarwar

• Manage team of developers which includes planning, scheduling and supervising efforts of subordinate staff in completion of assigned objectives and tasks.
• Confirm that all production applications component for Client and users maximize system capabilities and increase their level of independent utilization; tracks progress with various modules.
• Formulate and design software systems, using scientific analysis and mathematical models to predict and measure outcomes and consequences of design.
• Maintains Business Systems User SharePoint site. This includes adding new SOPs, training videos, important dates and timelines, maintaining the reports and data dictionary.
• Manage production support release for applications. This includes update software design, development, system and data flow analysis, detailed dataflow diagrams, structures and charts.
• Lead the design and implementation of large/small projects related to systems including compliance projects are typically multi-discipline and will require facilitation among several different disciplines to execute effectively.
• Consult with managerial and systems analysis personnel to clarify program intent, identify problems, suggest changes, and determine extent of programming and coding required with production issues.
• Interface with the production team to risk rank new threats, identify bad actors, support operations and maintenance as needed and facilitating multi-disciplinary teams.
• Determine fiscal requirements of the business unit and prepare budgetary recommendations; monitor expenditures to comply with budgetary requirements while meeting program needs and deadlines.
• Provide leadership with the MOC work process within the production team
• Prioritize a high workload within the production team.
• Prepare reports concerning department activities.
• Participate in all areas of the business, regardless of the problem that is being worked.
• Exhibit strong leadership within the organization.

• Managed Merced reporting solutions system for entire business unit, while providing periodic updates to team members regarding high level system improvements and impacts to current and future reporting.
• Conducted ad hoc and routine reporting including data gathering, trend analysis, statistical and regression trending, and cost benefit analysis for high level sales processes.
• Utilized a solid foundation in analytic, statistical, and technical skillsets in order to provide dynamic, accurate, and relevant reporting with specific focus on actionable insights and end user adoption.
• Acted as product SME for P&C DRC sales organization. Worked with Home Office and DRC groups to develop a strong familiarity with Liberty Mutual products and services.
• Generated eligibility files for various Affinity partners as part of the Home Office Marketing Rewards Fulfillment program utilizing call data to determine current eligibility of referral clients.
• Produced and delivered a variety of reports and presentations to sales management, as well as other internal and external stakeholders.
• Facilitate meetings with end users to obtain valuable feedback regarding reporting usability and function while refocusing on relevant and useful data and reported objectives.
• Accurately analyze and Perform Data Analysis to explain business issues, financial implications and recommended improvement in process for Direct Response Centers.
• Coached fellow team members by providing valuable and specific feedback regarding process and project goals and milestones, while assisting with troubleshooting and validation of process results within multi-tiered and complex analytical reports.
• Facilitate project related meetings for internal and external customers for different project issues and potential risks.
• Responsible for different reporting’s for, DRC Sales, DRC Ops, PM Affinity Marketing and Partnership teams to ensure business metrics were achieved including compliance.

•Manage projects from initiation throughout delivery for Sales and Client.
•Manage day-to-day operational aspects of a project and scope, which are able to analyze financial issues and operating performance.
•Managing the profit and loss of Service Support operations for internal and external vendors for Account Services.
•Work closely with cross-enterprise managers to ensure achievement of departmental targets.
•Analyze and report sView/CSM reporting’s to ensure business metrics were achieved by using valid soc codes for saves, unit at risks, adjustments, and several reoccurring codes for discounts.
•Produce Adhoc data and reports for different matrices to identify customer demands and expectations.
•Perform Data Analysis to explain business issues, financial implications and recommend improvements.
•Provide training for technology assistance to new hire staff in project/work assignments.
•Responsible for cross training new supervisors to ensure consistency between supervisors.
•Designed New Databases for strategic plans to improve economic performance and improve consistency between sites.
•Facilitate project related meetings weekly and monthly for different project issues and potential risks.
•Perform Data Analysis to explain business issues, financial implications and recommended improvement in process.
•Manage balanced scorecard for Managers, supervisors and specialists which reported trended data with dynamic goals and weightings across functional areas to ensure excellent customer service.
•Produce monthly, quarterly and annually balanced score card for Orlando Contact Center leadership team to ensure business metrics were achieved including compliance.
•Consult with management team to establish performance measurement criteria and upon agreement, creating and maintaining a program that tracks the criteria.
•Create internal audit report on daily, weekly and monthly bases for sites to ensure all project related documents are complete.
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•Manage strategic, operational and tactical initiatives and projects.
•Provides immediate supervision, monitors workflow, assigns tasks, goals and objectives to the direct reports.
•Leads cross-functional teams driving the definition of project and the project plan.
•Coordinates monthly, quarterly and yearly reviews for direct reports performance and salary reviews.
•Responsible for hiring and termination employees.
•Executes the project plan managing the scope, schedule, and cost for direct reports for performance and salary reviews.
•Develop of strategic plans to improve economic performance and improve consistency.
•Assess and introduce cost effective customer-based decision and analysis.
•Produce metrics reports which unable to analyze financial issues and operating performance.
•Analyze Inventory and keep track of onsite inventory by using relational database.
•Analyze technical and functional specification, which ensure overall integrity of the testing strategy.
•Designed and implemented use cases for QA testing and report data validation.
•Responsible for meetings with QA and IT team members to identify problems, resolve issues and to improve the process to ensure a stable and accurate solution.
•Perform unit and regression testing on new expert systems using Log Tracker.
•Manage project updates, project resources, conflict resolution, deadlines and day to day reporting to ensure successful implementation of software within time and budget.

•Provide analytical and strategic consulting services for different departments.
•Ensuring bank policies, standards and regulations for compliance which help to prevent of money laundering.
•Conduct data analysis and interpret business performance trends by using different models.
•Provides immediate supervision to direct reports where set objectives, goals, assigns tasks and review their performance and salary reviews.
•Manage individual and business portfolio for working capital.
•Executes the project plan managing the scope, schedule, and cost of the project.
•Provide customers’ assistance to individuals and business owners’ for their international trading transactions.
•Monitor all Sites Adherence and Service Level by using quality assurance methodologies.
•Analyze trends of basic correlations and drivers, metrics and data elements which give financial implications to bank Operations in case of not making the Service level for top executives.
•Create different reports on ad-hoc basis to ensure consistency in standard process and contractual obligations.
•Create different reports for top executives on daily basis with the help of relational databases.
•Schedule all off the phone activities for 9 different Call Centers.
•Coordinating product delivery and distribution through the creation of a web based application.
•Consulting with each department to establish performance measurement criteria and upon agreement, creating and maintaining a program that tracks the criteria.
•Coordinates efforts and shares information with the cross-functional teams and extended team members to ensure successful project delivery.
•For many releases worked as Business Analyst between Test team and IT to coordinated and supported new features during Integration releases.
•Performed manual front-end testing to check all functionalities of different modules.
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•Establishes project scope by studying strategic business drivers; discovering and validating business and technical requirements and parameters.
•Develop and publish regular status reports on assign tasks for direct reports.
•Advising Executive regarding technology trends related to business solutions.
•Obtaining input from subject-matter experts; examining and recommending changes to current business practices; developing and writing proposals.
•Develops solution by formulating objectives; planning project life-cycle deliverables and resource availability and application.
•Preparing installation and modification specifications; leading the exploration, evaluation, and design of technical solutions.
•Implements solution by monitoring project progress.
•Manages Executives expectations by building relationships; communicating project status and open issues; preparing reports; conducting reviews and issue meetings; discovering new issues.
•Prepares users by developing and conducting end-user training.
•Accomplishes work requirements by orienting, training, assigning, scheduling, coaching employees.
•Meets cost standards by monitoring expenses; implementing cost-saving actions.

•Time performance study to test user friendliness of different hand held scanners.
•Provides supervision to direct team members to ensure project goals and requirements are met.
•Analyze the data by different aspects.( Gender, Age, Background and Related Experience)
•Symbol laser scanner vs. Symbol imager scanner.
•Manage Time Schedule and meet set deadlines for tasks.
•Create and Presents different reports to Symbol executives with facts and figures.
•Monitor the budget spending for the Bar Code Scanner research.
•Work with different internal and external departments to complete the projects.
•Provide feedback to team members and others to fulfill the projects on time.
•Suggested opportunities for improvement for future projects.