Senior Customer Acquisition Support
Ajar Online
Total years of experience :12 years, 4 Months
-Supporting company customers through the inbound and outbound inquiries.
-Building trust with sales B2B customers.
-Support sales team by creating offers, contracts etc
-Contact point between the client and the company
-Develop a deep understanding of the customer including goals, organization structure and process
- Deliberate planning and goal setting.
- Development of brand awareness and online reputation.
- Content management / Managing client’s social media accounts.
- Meeting and liaising with clients to discuss and identify their advertising requirements.
- Developing strategic media plans according to the client’s brief.
- Coordinate with creative department team.
- Monitor Campaign’s performance once launched.
- Pull & Analyze reports to track campaign effectiveness.
- Meeting with clients to discuss strategy and report on progress.
-Responding to clients' requests as they arise.
- Keeping records and handling invoices.
•Provide general administrative and clerical support and coordination for the tax department, including:
•Handling and distributing incoming and outgoing post.
•Acting as a point of contact for incoming telephone enquiries and personal callers (answer telephone, take messages, transfer calls and provide information to other departments upon request).
•Keeping up to date records of extensions of Deloitte employees, clients contact numbers.
•Meeting and greeting clients when visiting the office.
•Making travel arrangements including booking flights, hotels and car hire.
•Assisting the Team with basic administration and tasks including typing, photocopying, faxing and other clerical tasks.
•Maintaining use of facilities schedules, including conference rooms.
•Ensuring any office related issues encountered through your role are communicated to the Management Team.
•Responding to straightforward correspondence through email, written, telephone communication
•Dealing with foreign clients outside and inside Kuwait
•Translating English and Arabic letters and books.
1)Involved in organizing public events(Anniversary and Ghabga)
2)Redesigning employees filling system
3)Distribute and Gather internal surveys, set by GS department head
4)Assist through contacting vendors and setting up a solid data base of vendor for different resources
5)On -Site event management from reception to ensure the entire event program is in-line and fully implemented
Bachelor of Business Administration in Business Management, October 2007- February 2011 GPA 3.18 Significant Course work: • Management Organization Theory • International Business Management • Human Resource Management • Islamic Banking and Finance • Financial Management • Customer Service Management • Marketing Theory and Principles • Consumer Behaviors • Accounting