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Aseel Dimachk, Senior Customer Acquisition Support

Aseel Dimachk

Senior Customer Acquisition Support·Ajar Online

Kuwait

Bachelor's degree, Business Management

Work experience

Total years of experience: 14 years, 5 months

Senior Customer Acquisition Support

January 2018 - Present

Ajar Online

Al Kuwait, Kuwait

January 2018 - Present

-Supporting company customers through the inbound and outbound inquiries.
-Building trust with sales B2B customers.
-Support sales team by creating offers, contracts etc
-Contact point between the client and the company
-Develop a deep understanding of the customer including goals, organization structure and process

Company industry:
Other Business Support Services
Job role:
Support Services

Account Manager

August 2015 - January 2018

Wana Social

Al Kuwait, Kuwait

August 2015 - January 2018

- Deliberate planning and goal setting.
- Development of brand awareness and online reputation.
- Content management / Managing client’s social media accounts.

Company industry:
Advertising
Job role:
Marketing and PR

Senior Account Executive

June 2012 - January 2015

knockbook

Kuwait

June 2012 - January 2015

- Meeting and liaising with clients to discuss and identify their advertising requirements.
- Developing strategic media plans according to the client’s brief.
- Coordinate with creative department team.
- Monitor Campaign’s performance once launched.
- Pull & Analyze reports to track campaign effectiveness.
- Meeting with clients to discuss strategy and report on progress.
-Responding to clients' requests as they arise.
- Keeping records and handling invoices.

Company industry:
Advertising
Job role:
Marketing and PR

Tax Coordinator

June 2011 - February 2012

Deloitte and Touche

Al Kuwait, Kuwait

June 2011 - February 2012

•Provide general administrative and clerical support and coordination for the tax department, including:
•Handling and distributing incoming and outgoing post.
•Acting as a point of contact for incoming telephone enquiries and personal callers (answer telephone, take messages, transfer calls and provide information to other departments upon request).
•Keeping up to date records of extensions of Deloitte employees, clients contact numbers.
•Meeting and greeting clients when visiting the office.
•Making travel arrangements including booking flights, hotels and car hire.
•Assisting the Team with basic administration and tasks including typing, photocopying, faxing and other clerical tasks.
•Maintaining use of facilities schedules, including conference rooms.
•Ensuring any office related issues encountered through your role are communicated to the Management Team.
•Responding to straightforward correspondence through email, written, telephone communication
•Dealing with foreign clients outside and inside Kuwait
•Translating English and Arabic letters and books.

Company industry:
Accounting
Job role:
Administration

Internship

August 2009 - September 2009

kuwait Energy

Kuwait

August 2009 - September 2009

1)Involved in organizing public events(Anniversary and Ghabga)
2)Redesigning employees filling system
3)Distribute and Gather internal surveys, set by GS department head
4)Assist through contacting vendors and setting up a solid data base of vendor for different resources
5)On -Site event management from reception to ensure the entire event program is in-line and fully implemented

Company industry:
Oil & Gas
Job role:
Administration

Education

Lebanese International University

February 2011

February 2011

Bachelor's degree, Business Management

Lebanon

GPA (point): 3.18 out of 4

GPA (point): 3.18 out of 4

Bachelor of Business Administration in Business Management, October 2007- February 2011 GPA 3.18 Significant Course work: • Management Organization Theory • International Business Management • Human Resource Management • Islamic Banking and Finance • Financial Management • Customer Service Management • Marketing Theory and Principles • Consumer Behaviors • Accounting

Skills

Media Planning
Expert
Media Planning
Expert
Social Media
Expert
Social Media
Expert
Digital Marketing
Expert
Digital Marketing
Expert
Marketing
Expert
Marketing
Expert
Administration
Expert
Administration
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Team Work
Expert
Team Work
Expert
Fast Learner
Expert
Fast Learner
Expert
Good Listener
Expert
Good Listener
Expert
SPSS
Intermediate
SPSS
Intermediate
Working Under Pressure
Intermediate
Working Under Pressure
Intermediate
Google Adwords
Expert
Google Adwords
Expert
Inbound Certified from hubspot academy
Intermediate
Inbound Certified from hubspot academy
Intermediate
Media Planning
Expert
Media Planning
Expert
Social Media
Expert
Social Media
Expert
Digital Marketing
Expert
Digital Marketing
Expert
Marketing
Expert
Marketing
Expert
Administration
Expert
Administration
Expert

Languages

English
Expert
Arabic
Native Speaker