Customer Success Manager
Yallamotor
مجموع سنوات الخبرة :11 years, 1 أشهر
Managed customer portfolio, guiding long-term success through strategic
discussions.
• Collaborated cross-functionally to deliver exceptional experiences and
drive account growth.
• Analyzed key metrics to optimize customer success strategies.
• Tracked industry trends and shared best practices internally.
• Championed customer success, ensuring needs were met and issues
resolved promptly.
• Gathered customer feedback to inform product roadmap development.
• Facilitated seamless communication across internal and external
stakeholders.
• Executed onboarding, training, and campaigns, ensuring client
integration and product adoption.
• Partnered with clients to define goals, establish metrics, and track
progress.
• Identify opportunities for upselling or cross-selling based on the
customer's evolving needs.
• Collaborated with the finance and accounting departments for secure
and accurate payment processing.
• Efficiently managed the complete order processing lifecycle within the
CRM system.
• Assess and constantly improve quality standards, productivity and
processes and actively support where necessary in high complex daily
tasks.
Generated Sales for B2B and B2C products that were newly
introduced in the website
Work cross-functionally with internal teams (sales, professional
services, product dev, training and support) to create a unified
account team that supports the customer through contract
renewal and surfaces new growth opportunities
Drive the customer success and support journey on our
products
Prepare product or service reports by collecting and analyzing
customer information
Assisted in creating training courses and educational materials
for other members of the department
Took care of customer support with any issue any client might
face on the website in terms of B2C and Export clients.
Worked on the main Exporting services launched by the website
to assist customers overseas with online purchases of vehicles
Maintain a detailed understanding of products and services,
assist customers with questions and suggest the best products
for their needs
Handling a high volume of customers’ inquiries whilst providing a high quality of service to each customer Follow-up arrangements to confirm orders and delivery dates Resolving any sales related issues with customers Contacting potential customers to arrange appointments Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents Ensure the inventory of custom sales presentation materials such as brochures and presentation folders is always up to date Tracking sales orders to ensure that they are scheduled and sent out on time Assists the sales team by managing schedules and the distribution of any sales documentation. Produces reports based on the sales of employees in the sales department
Document controller
Bachelor computer information systems
Bachelor computer information systems
