Project Manager
National Bank of Kuwait
مجموع سنوات الخبرة :13 years, 0 أشهر
• Collaborated with stakeholders from various departments to understand the pain points and suggest the best possible solutions to meet the business needs
• Created Business Requirement Documents (BRDs), user flows and customer journeys
• Organized requirement walkthrough sessions with IT stakeholders to resolve any questions and concerns
• Led Project Board, Working Group and Steering Committee meetings for various projects
• Led Vendor selection processes end to end including Non - Disclosure Agreements (NDAs), facilitating discussions of business teams with vendors for Request for Information (RFI) sessions, sending Request for Proposals (RFPs), coordinating the scores for evaluation of RFPs until final selection of vendor
• Supported in creating the preliminary business case for further inputs from the business and IT teams
• Created detailed project plans, project status dashboards to track progress and set up reviews with stakeholders
• Managed changes to project scope, project schedules and project costs using appropriate techniques
• Liaised with various third parties internally and externally to ensure all the requirements are captured
Senior Business Analyst / Product Owner in the Project Management office (PMO) responsible for defining the product strategy and vision to rollout multiple brands across geographies on a common eCommerce platform.
Responsibilities:
• Created Business Requirement Documents (BRDs), Product Requirement Documents (PRDs) & Process Flows
• Led & Coordinated User Acceptance Testing to ensure all features are completely tested before go-live
• Facilitated solution walkthrough sessions & worked with dev teams to ensure quick go-to-market launches
• Collaborated with the IT team to create the product specification documents
• Managed relationships between different work streams to prioritize requirements based on business and customer impacts
Projects:
• Ongoing development of transactional websites for Mothercare (KSA & UAE), H&M (KSA & UAE), Bath and Body Works, Pottery Barn, Debenhams & Victoria’s Secret across the MENA region
• Launched non-transactional websites for Mothercare KSA & UAE, Pottery Barn KSA
• Launched transactional websites for MAC UAE & KSA, Bodyshop Turkey, Mothercare Kuwait, KSA and UAE & H&M Kuwait, KSA and UAE
• Launched Click & Collect delivery proposition for Bodyshop Russia (TBSRU)
• Launched the responsive transactional website for Mothercare Russia (MCRU)
Achievements:
• Launched multiple eCommerce websites in MENA with the MENA eCommerce share of business crossing 5%
• Oversaw development & implementation of over 80 Request for Changes (RFCs) across MCRU & TBSRU & launch of the responsive website for MCRU thereby increasing Russian eCommerce share of business to 20%
• Deputed to Moscow for 2 weeks to coordinate implementation & go-live for Click & Collect delivery proposition for TBSRU which eventually accounted for 10% of the total eCommerce sales for the brand
Worked in the functional & solution consulting role helping clients fine tune requirements for developing their next generation eCommerce portals in the Singaporean and German markets thus helping increase conversion & revenue.
Client: Singapore Telecom (SingTel)
Duration: Jun 13 - Dec 14
Responsibilities include:
• Involved in organizing JAD sessions and creating Functional Requirement Specification (FRS) documents
• Created Requirement Traceability Matrix (RTM) and Process Flows between the systems and interfaces
• Coordinated with the Design team for preparation of wireframes and visual designs based on the FRS
• Supported the team in End to End (E2E), System Integration and User Acceptance Testing
• Trained the business users on the Customer Shopping Journeys, configurations in Hybris along with providing inputs on Product, Report, & Customer Care Cockpits
Achievements:
• Deputed to Singapore for 7 months to assist in requirement gathering and successful project delivery
• Appreciated by the Infosys team as well as client teams for handling multiple tasks with efficiency
Client: Vodafone Germany (eGarage)
Duration: Jun 11 - May 13
Responsibilities included:
• Prepared the Business & System Requirement Documents (Backlog Items) and created use cases, user flows & user stories
• Acted as the product owner and was involved in prioritization of the product backlog
• Created the Application Appreciation Document as part of transition of Vodafone eGarage to Infosys
• Used Planning Poker for estimation of each requirement based on effort required
• Interfaced between the onsite and offshore teams for regular catchup calls to clarify requirements and issues
• Supported testers in execution of test cases in Feature Test Environments and raising defects
Achievements:
• Awarded the ‘On the Spot’ award for good performance in Q2, 2012
• Received the ‘Best Team Award’ for on-time delivery and achieving CMMI Level 5 in Q2, 2012
• Coordinator and Founding Member, Internet Communications Team (Netspeak), SIBM Pune (2010) • Organizer, Literary events, “Transcend” – Cultural and Management Fest, SIBM Pune (2010)
• Awarded merit scholarship for best academic performance, VIT University (2006, 2007) • Technical Manager, Entrepreneurship Cell, VIT University (2007)
Topped the school in the Chemistry exam in Std XII boards