Non marine motor insurance specialist
National Takaful Insurance Company
Total years of experience :13 years, 10 Months
Providing advice on making a claim and the processes involved.
Processing new insurance claims notifications.
Collecting accurate information and documents to proceed with a claim.
Analyzing a claim made by a policymaker.
Guiding policyholders on how to proceed with the claim.
Contacting tradespeople from a network of approved professionals, and arranging for them to make repairs on the policyholder's property.
Monitoring the progress of a claim.
Investigating potentially fraudulent claims.
Identifying reasons why a full payment may not be made.
Ensuring fair settlement of a valid claim.
Building relationships with loss adjusters, forensic accountants, and solicitors, as well as other legal/claims professionals.
Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines.
Handling any complaints associated with a claim.
Involving in loss adjusting activities, and legal discussions relating to the settlement.
Seeking legal recovery of monies paid out.
Managing a team of claims handlers (at managerial level).
Taking responsibility for productivity and profit.
Adhering to legal requirements, industry regulations, and customer quality standards set by the company.
Following up regularly with the insurance market rate.
Assisting in the development and implementation of the annual business plan for the FGA department.
Assisting with evaluating insurance policies and coverage enhancements.
Identifying, measuring, and managing insurable risks or hazards.
Ensuring new insurance policies process and modifications to existing policies on time.
Providing reserves as well as recommendations to ensure reserving activities consistent with corporate policies.
Providing underwriters with feedback on claim issues, cause of losses, wordings, and related risk information to improve the overall quality of underwriting.
Communicating with the reinsurance department to obtain information necessary for processing claims.
Examining claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments.
Supervising claims adjusters to ensure that adjusters have followed proper methods.
Analyzing and verifying data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
Bachelor's in faculty of Arts specialized in History
I attended for a year faculty of business administration at AOU here in Kuwait , after I finished high school. Then, I moved to Egypt and continued back there for another year .
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