Senior IT Officer
Crystel
Total years of experience :10 years, 3 Months
• Managing AD, DNS, and Exchange servers.
• Working on Fortigate, Fortimail, and Fortianalyzer.
• Managing VMware ESXi and vSphere.
• Managing Kaspersky Security Center.
• Managing file servers.
• Managing NAS devices.
• Managing VEEAM Backup and Replication.
• Configuring and managing Internet Information Services (IIS) server.
• Configuring and managing Windows Server Update Services (WSUS).
• Configuring and troubleshooting netwok devices.
• Managing Solarwinds Network Performance Monitor system.
IT Support Officer:
- Installing computers and printers.
- Installing and configuring computer programs.
- Creating and installing Windows images.
- Troubleshooting and fixing computer hardware and software problems.
- Communicating technical information to non-technical end users.
- Providing technical support to end users on phone.
Technical Support Engineer:
- Responding to technical incident tickets, and
resolving them before the designated deadline.
- Installing computers, printers and scanners.
- Installing and configuring computer programs.
- Setting up MS Outlook accounts for end users.
- Creating and installing Windows images.
- Troubleshooting and fixing computer hardware
and software problems.
- Communicating technical information to non-
technical end users.
- Training end users when needed.
- Providing technical support to end users on phone
when needed.
Technical Support Engineer:
- Installing and configuring computer programs.
- Creating and installing Windows images.
- Troubleshooting and fixing computer hardware and
software problems.