Deputy General Manager
Africa Hotel Tunis*****
Total years of experience :14 years, 11 Months
Deputy General Manager of the Africa Hotel Tunis***** & Riu Royal Garden Palace*****.
Over 6 years of managerial experience in 5 Stars & Luxury hotels and Resorts. Opening Experience with large volume. Excellent Food & Beverage and Rooms Management. Finance acumen, planning and driving results. Excellent inter-personnel relationships. Strong leadership, team building and with different cultures exposure. Experience in restructuring and implementing changes and new standards.
Specialties:
• Hotels Management
• Rooms Management
• F&B Management
• Catering Management
• Revenue Management
• Quality Management
• Concept Development
• Recruitment Management
• Training and Developing Management
• Marketing Strategies
• Finance Expert
• Change Management
• Project Management
• Organisational Behavior
• Corporate Strategy
• Marketing Management
• Brand Management
• Managerial Controls
• International Business Law
• Strategic Leadership
• Problem Solving & Decision Making
• Managerial Economics
• Negotiation Strategies & Tactics
• Operations Management
• Organisations Management
• Projects Planning and Control
• Tourism Management
• Tourism and Hospitality Law
• Managerial Accounting
• Advertising Management
• Work Relations Management
• Hotel & Restaurant Engineering
• Food Production & Distribution Management
• Banquet & Events Management
• Hotels & Restaurants Strategies
• Restaurants Management
• Purchasing Management
• Hotel Sales Management
• Opening Hotels
• Hotels and Restaurant Analysis and Control
• Forecasting & Planing in Tourism Industry
• Quality Operations in Hotels and Restaurants
Responsibilities: Coordination with site contractors and making sure completing tasks on time, Involvement in decision making along with the General Manager and Owners, Coordinating and attending project meetings, Acting as an owner’s representative, Preparing critical path for entire hotel and individually for all departments for all departments, Identifying quantifying and selecting all IT related equipments, Selecting operating systems for front of the house and back of the house, Selecting Identifying & quantifying & Preparing bill of quantity related to all operating equipments, Sourcing suppliers & negotiating, Obtaining approvals from owners and placing order, Market survey and preparing report for owners, Preparing manning guide for the hotel, Advertising and selecting the right employees for the right positions, Using personal contacts for hiring the employees, Preparing standard operating procedures for hotel and for individual departments, preparing job description for all positions, Conducting critical path meeting with pre-opening team, Conducting HOD meeting, Coordination with Financial controller for preparing budget, Coordinating to obtain all necessary licenses, certificates from the authorities to operate the hotel, Coordination with DTCM, Municipality, Civil department, CID department etc in order to obtain approvals.
Running smooth operations of the 5 Star Hotel with 288 Rooms, 4 Restaurants, 5 Banquet Venues (30 Pax to 1000 Pax) Entertainment Zone with 2 Lounges, 1 Discotheque, Bowling alley with Food court. Achieving the Desired organizational goals with proper Team management. Ensuring the organizational Vision and Core Values are imbibed in all and adhered to.
Job Description
Ensuring proper operations of the Hotel through the management Team of 11 Managers reporting directly and achieving the targeted sales revenue of 15 Million$. And ensuring Guest satisfaction Index of Minimum 92% is achieved. (Targets revised to 88% for current quarter) Profit centre operations with proper usage. Creation and introduction of new and processes where ever required. Proper Financial controls and Facilitation of Management Information Systems generation. Bringing in innovation into all operations and modernizing of services and products as an ongoing management process.
Involved in special projects like Debtors reconciliation, Tariff Rationalization, Creation of Standard Operating procedures for all levels, Management Training program Implementation, Part of the Management Team initiating Drive for restructuring of HR and Security departments.
I went to France and i do it a training period for 4 months. It was a real experience with european standards. The Hospitality was the principle program with different ways of management. I learned a different management's programs ( Teams, Financial, Marketing, standards, F&B Management, Rooms Management, Catering Management, Opening Hotels, Revenue Management, Quality Management, Concept Development, Recruitment Management, Training and Developing Management, Marketing Strategies, Sales Strategies, CRM, Finance Expert & Change Management ).