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Asha Asok, Quality Auditor

Asha Asok

Quality Auditor·TATA Consultancy Srvices

India

Master's degree, Human resource and Marketing

Work experience

Total years of experience: 12 years, 11 months

Quality Auditor

July 2013 - Present

TATA Consultancy Srvices

Chennai, India

July 2013 - Present

 Taking care of all first level support for Headquarters, Working on virtual Desktop and Virtual desktop Trouble Shootings call took by the agents
 Assuring quality output on calls answered by the agents who take calls
 100% client satisfaction is assured and maintain the consistency
 Providing the feedback on each calls for the agents and reduce the errors
 Maintain a metric for each agent to improve the quality on calls
 Provided refreshments training for low performers
 Compliance are maintained as per the client’s satisfaction
Company industry:
IT Services
Job role:
Quality Control

Education

SAN Busniess school

May 2010

May 2010

Master's degree, Human resource and Marketing

India

GPA (point): 4.8 out of 5

GPA (point): 4.8 out of 5

 Post graduate with 89% in MBA (HR & Marketing) from SAN international Business School under ANNA university in 2010

St joseph's college ,debagiri

May 2007

May 2007

Bachelor's degree, English language and literature

India

GPA (percentage): 66%

GPA (percentage): 66%

Bachelor in English Literature with 66% from St. Joseph’s college Devagiri under Calicut University

Skills

Interpersonal Skills
Expert
Interpersonal Skills
Expert
Communication Skills
Expert
Communication Skills
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Training
Expert
Training
Expert
Quality Tools
Expert
Quality Tools
Expert
quality assurance
Expert
quality assurance
Expert
Interpersonal Skills
Expert
Interpersonal Skills
Expert
Communication Skills
Expert
Communication Skills
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Training
Expert
Training
Expert
Quality Tools
Expert
Quality Tools
Expert

Languages

English

Expert

Hindi

Expert

Malayalam

Expert

Tamil

Expert

Training and Certifications

Training
SAP ERP HR
Core Mind Technologies LTD
May 2015