Housekeeping Duty Maneger (training )
Intercontinental Abu Dhabi
Total years of experience :11 years, 9 Months
• Planning, organising and directing team members to ensure the highest degree of guest satisfaction are meet in day to day operation.
• Schedule and train new colleagues (departmental onboarding).
• Determines and maintains the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event.
• Conducting on the job and off job training for associate and the supervisor.
• Update and recording all training record and personal files.
• Evaluating setting the target requirement of colleague’s performance by reviewing annual appraisal and mid-year review.
• Arrange the work schedule for 67 colleagues and update vacation plan year ahead.
• Review the forecast budget and control the expenses requirement, Assist the executive housekeeper during the upcoming forecast budget proposal year ahead.
• Assisting departmental recruitment interview.
• Provide all administrative support to the Director of housekeeper by scheduling the meeting, update meeting calendar, prepare the requirement presentation and prepare the meeting agenda by following the deadline of the project.
• Manage the data filing system for the department; generate profit and loss statement to all the section under room division with required action to ensure correct justification of all account a captured.
• Enroll OASYS payroll system for 180 colleagues of the department, updating leaves, overtime and reimburse all travel expenses (ticket) and colleagues ‘medical expenses.
• Analyzing all the invoice and submit to account before the end of the month.
• Tracking and control the departmental expenses and generate expense report of the month.
• Update and file personal employee profile records
• The first person to address all the correspondence receiving to the housekeeping department.
• Respond to external HR related inquiries and provide assistance
• Assist colleagues with HR related queries.
• Maintain records of personnel-related data (payroll, personal information, leaves, turnover rates etc.) in both paper and the database and ensure all employment requirements are met
• Work with managers to develop and execute recruitment plan, administration support for day to day interview and job posting and conduct regular searches on all available job boards.
• Assist the recruitment team by scheduling meetings, papering structured interview questions, assisting generate offer letters and employee contract.
• Prepare HR related reports and submit to concern departments such as Sick leave, a number of vacation days pending.
• Assisting to training managers for on-boarding, orientation and other training programs.
• Conduct comprehensive departmental Standard Operation Manual related training for 40 staff members.
• Enrolling and update payroll System including sick leaves, vacation, and annual ticket requisition and overtime.
• Generate daily activate reports including morning attendant report, evening turndown, report discrepancy report and other related housekeeping administration documents.
• Coordinate with purchasing department and supplies or necessary purchase by following hotel purchasing procedure.
• Controlling all the supplies (Guest and cleaning) byComparing forecast, budget and actual in housekeeping and laundry departments.
• Make monthly expense report in laundry and housekeeping departments.
• Update allthe employee personal profiles and training records.
1. Windows 2. Microsoft excel (advance excel) 3. Microsoft Word 4.Microsoft access 5.Microsoft Inforpath designer 6.Microsoft Publisher 7. HTML 8. CSS
Human resources Management specialized on 1 Recruitment From IHG (Intercontinental Abu Dhabi) One day Hiring certificate course conducted by harvard university. 2. HR Strategy and planning 3. Working hours 3. Learning and talent development 4. Compensation and benefits 5. Change management 6. Talent Acquisition 7. HR policy and procedure 8. HR IT (OASYS) 9.Retention
